New Banking security verification checks

JW77

My bank has been asking me for extra - detailed security information when I log in. (something to do with gov rules, I think and not DWP.)
The message reads 'Are your details up to date' and then requests
Personal Details'
Contact
Income Details
The problem is, its quite complex, starts simple enough, some ID, NI,
income, but then becomes more complex interest over a certain period etc..
Annual Income, source of income

It would be useful if there was a list of WHAT they are gonna ask for.
I intend to ring my bank or go into a branch.

Holly_Alumni

I've had that before @JW77, I think they send out a reminder every so often to make sure what they have on file is up to date. Does it still let you use it without adding the updated information in the meantime?

JW77

Yes it does, on Santander it claims 'we may restrict your account' without the info.
I'm gonna have to ring them or go into a branch to find out exactly what they want.

Holly_Alumni

Did you get this sorted @JW77? Hopefully it wasn't too painful a process.

JW77

OK
I think so far its some limited mainstream banks
This is the info requested (Screenshotbelow )
Would it be too much for a bank to put this in the popup or a secure message or letter?
I've put this up in case others come across it. It may be tailored to different banks etc.
I THINK its something to do with this:

https://ffnews.com/news/uk-finance-and-major-banks-launch-digital-verification-service-to-combat-fraud

There also seems to be a good few threads on Martin Lewis's Money Saving Expert forums.

Info requested is annual income (in my case benefits) and any interest income (savings).
I had to do a bit of basic maths. So I can imagine it being tricky for those who do use their phones for banking but struggle with more complex stuff.

CarNineSix

When dealing with any Banking issues, if you are in doubt GO INTO A BRANCH.

Too many scammers and such like, so if you are in any doubt go to the branch. I know it is not always easy but it is the safest idea.

Mary_Scope

Great advice @CarNineSix.

There are also banking hubs in local communities too!

damine222

It is frustrating when security checks become overly detailed out of nowhere. Checking directly with a branch is probably the safest route.