New Banking security verification checks

JW77
JW77 Community Member Posts: 253 Empowering
in Money and bills

My bank has been asking me for extra - detailed security information when I log in. (something to do with gov rules, I think and not DWP.)
The message reads 'Are your details up to date' and then requests
Personal Details'
Contact
Income Details
The problem is, its quite complex, starts simple enough, some ID, NI,
income, but then becomes more complex interest over a certain period etc..
Annual Income, source of income

It would be useful if there was a list of WHAT they are gonna ask for.
I intend to ring my bank or go into a branch.

Comments

  • Holly_Alumni
    Holly_Alumni Scope alumni Posts: 6,534 Championing

    I've had that before @JW77, I think they send out a reminder every so often to make sure what they have on file is up to date. Does it still let you use it without adding the updated information in the meantime?

  • JW77
    JW77 Community Member Posts: 253 Empowering

    Yes it does, on Santander it claims 'we may restrict your account' without the info.
    I'm gonna have to ring them or go into a branch to find out exactly what they want.

  • Holly_Alumni
    Holly_Alumni Scope alumni Posts: 6,534 Championing

    Did you get this sorted @JW77? Hopefully it wasn't too painful a process.

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