1p paid into my Universal credit?

Jane315STARX
Jane315STARX Community Member Posts: 1,057 Championing
in Money and bills

I have recently had my rent underpaid to my landlord by a Huge amount for over 6 months by U.C they agreed to pay the arrears to them but this morning in my own bank account it shows a payment of 1p? Does this have anything to do with this? Is it a mistake? Should I contact someone.its all making me ill

Comments

  • charlie79
    charlie79 Community Member Posts: 355 Empowering

    Contact uc ASAP. Then go from there . Also put a note on journal the problem.

    Once you contacted uc you can work with information from there . You need more clarification first.

    Hopefully they'll corect it soon. Good luck, I hope it gets sorted soon

  • Mary_Scope
    Mary_Scope Posts: 5,321 Scope Online Community Children and Family Specialists

    I'd ring Universal Credit @Jane315STARX to find out exactly what has happened, this sounds really stressful. Hopefully they'll be able to provide you with some answers.

  • Jane315STARX
    Jane315STARX Community Member Posts: 1,057 Championing

    I cant face calling them because they actually make me feel worse when I speak to them and really stress me out.I have left a message on the journal but none of it makes any sense.I absolutely Hate this system of UC there has not been a week off from stress with this

  • Anhedonia2
    Anhedonia2 Community Member Posts: 282 Empowering

    @Jane315STARX, I've had this before and had the same panic!

    It was totally fine for me, the outcome explained to me was that UC cannot make a payment to landlords or council housing without also making a payment to the claimant, so when underpayments or back payments are due to the landlord, they make a notional 1p payment to the claimant so they are able to process a payment to the landlord.

    If you look at your old UC statements they should now show the amount they should have paid originally. I hope that helps ease your mind a little xx

  • Jane315STARX
    Jane315STARX Community Member Posts: 1,057 Championing

    I contacted them about this and they finally explained exactly what you just said X but they still haven't paid the money owing to the landlord

  • Rachel_Scope
    Rachel_Scope Posts: 4,383 Online Community Team

    That's really good to know @Anhedonia2, thanks for sharing.

    Did they say when they will be making the payment to your landlord @Jane315STARX? Is your landlord being understanding of the situation? I hope they understand it's not your fault.

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