DWP complaint? Parliament petition to solve missing complaints

allcry

This is petition about DWP complaints. USERS not made public.

UC, ESA, PIP you name it, they deleted it. Either literally or metaphorically. They misquoted law, facts, change what you said. I can't fix that. But this could fix complaints being not accepted then being removed without your knowledge.

Sign the petition to get complaints changed for the better.

https://petition.parliament.uk/petitions/775893

"Introduce a statutory duty to track and provide notifications for DWP complaints

We want the UK Government to introduce a statutory duty requiring the DWP to notify claimants about their complaint digitally or by letter at every stage including opened, escalated, or changed, and to legally prohibit closure of any complaint without a claimant's explicit, recorded consent.

We think the current DWP complaints system lacks transparency and has poor tracking. Claimants often have no formal record when a complaint is made, making it difficult to get a fair resolution. Not only is MPs' time taken up with complaint administration to the DWP, the DWP must spend time updating claimants as to the progress of a complaint. We believe accessible complaints will address serious concerns from coroners, safeguarding bodies, human rights, and disability organisations - who protect rights and lives."