Pip - couldn't identify me, issue with phone line

jo1984

I had a txt from PIP telling me to ring up, to confirm my identity but I given them my national insurance number, DOB, Name, Address etc but said they could not identify me, really so stupid but I tried ringing and the stupid audio asks for my DOB and phone number and then it cuts off and I tried multiple times so not sure if someone wrong there end or is it something I am doing or should I try different options or just leave it until tomorrow. Anyone else had this issue.

Rachel_Scope

That's frustrating that they couldn't confirm your identity. Can I just confirm what number you called @jo1984?

jo1984

Yes definitely frustrating.

The number I been calling is 08001214433.

Rachel_Scope

I haven't heard of any issues and when I've searched online nothing has come up. Did they say why they were unable to verify you in the first phone call?

jo1984

Sorry, just seen the message been at a quiz night.

No, he just said he could not verify my ID but with my name, NI number, and DOB, he should have been able to ID me, but not been mean or anything but his English was not great so not sure if he could understand me or my very stokie accent but just ridiculous that PIP enquiry line kept cut me off, I tried a couple more time after but still the same, I will try tomorrow and if the same thing happens will have to ring pip claims number instead and see if they can help.

Rachel_Scope

I hope you're able to get through today @jo1984.

jo1984

Yes it is definitely annoying.

And no I still trying, rang up several times this morning and even went and call new pip claims and they did the same thing, cut me off before I even spoke to anyone.

I now trying to use text phone but not sure if that will work or if it does how long it will take to get answers.

Rachel_Scope

Are you able to call other numbers without issue @jo1984? I'm wondering if it's maybe your phone.

jo1984

@Rachel_Scope yes I can call others. Still can not get thought, still getting cut off. So annoying.

Rachel_Scope

I've just searched it and due to a high number of callers, you can get disconnected suddenly. I think unfortunately you'll just need to keep trying. It's recommended to call at 9am as that's when they first open. Have you tried that?

jo1984

No, but I will try tomorrow. It just very annoying that I got to ring all because someone could not understand me and verify my ID. Very stressful.

Mary_Scope

Hope you manage to get through today @jo1984!

jo1984

Sorry had a migraine for the last couple of days, think it me been so stressed out of this.

Yes got thought on Friday but they turned around and said that they had sent me a letter with details on how to verify my ID, I mean really. Had 2 text from them telling me to ring up to verify my ID and now been told I got to wait until I get this letter. On about mess me about. So stressful.

Rosie_Scope

Sorry to hear that @jo1984, that's so stressful. Hope the letter comes through soon!

jo1984

@Rosie_Scope thanks, has all my letters have to be on colour page because I dyslexic, it normally takes weeks to arrive but hopefully it turns up soon.