Sorry to hear that your local scheme have told you that you cannot have a replacement washing machine. I would be happy to look into this for you. Could you please tell me who your local council is and I will get onto this. Every scheme varies in how you can qualify for help but certainly if you do not have any other means to meet this need then there should be some provision for you. I have read that washing machines are considered to be essential household items but that in some areas the provision of these could be further restricted to priority applicants only.
Priority applicants could include
As I've mentioned, each local authority has their own criteria. Let me know who your council is and I'll see if I can find out what there is and whether there is some local help available to you.
It's worth carrying a grant search on www.turn2us.org.uk to see if you can identify any potential grants that might be available. Alternatively you might be able to get a 'Further Assistance Payment' from one of the energy trust funds to help you purchase a new washing machine. https://www.scope.org.uk/support/disabled-people/money/further-assistance, you will need to provide evidence of exceptional circumstances but it's good to know that there is help out there.
Thanks for getting in touch and I look forward to hearing back from you.