Hi there,
My name's Chris, and I have a slight hearing loss in both ears, but I don't wear hearing aids. I have recently started working as a customer service representative in a call centre, which I do enjoy, but as you would perhaps expect from a partially deaf individual in a telephony role, my hearing can be a huge hindrance to the quality and overall length of the call at times!!
I find myself having to ask customers to repeat themselves - for my own sake, let alone accuracy's sake - in almost every call. Although I'm happy to do so, my employers are very stat-centric, and so I am under pressure to get my call length down. We're hoping that an enhanced headset will assist with this, but my employers have asked me to go away, have a browse myself, and come back to them with what I think would be my best bet. In all honesty, I'm a little lost when looking at my options...
What I'm looking for is a binaural, around-ear headset, so that office chatter won't drown out the voice of the customer at the other end of the phone line (I would have described that as "noise cancelling", but found that searching with that particular phrase tends to lead to results pertaining to noise cancelling microphones rather than anything specifically beneficial to my own hearing ability). I'm also unsure as to whether any headsets have an in-call volume amplifier, or if I should look into getting one of them separately, as the maximum volume level on the desk phone is really, really poor. I have had a look at the options in the shop section of this site, and they appear to be on-ear rather than around-ear designs, which makes me doubt if they're really that much better than your ordinary, run-of-the-mill headset.
Is there any specific make/model that you would highly recommend?
Thank you in advance,
Chris
