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Waiting for ESA medical assessment

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Rebekah73
Rebekah73 Community member Posts: 1 Listener
Hi I currently claim ESA and have been waiting to go for a medical assessment since July 2016 I have attended two appointments and been told they had no one there to do my assessment then my third appointment came in the post and again was cancelled only by letter this time ,can I do anything about this 

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  • iza
    iza Scope Member Posts: 701 Pioneering
    edited May 2017
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    Hi @Rebekah73, please contact the DWP to find out why you have not the appointment  for the assessment yet.  
    They seems to overlook your case (they did this also to me between 2014 / 2015) or you can cause directly the assessment centre to find out what is causing the delay. Previously the assessments were carried by Atos Healthcare by Maximus took over and they seems to pick up on delays which were caused by change of contract between the medical agency harried for DWP. 

    Now Maximus is caring the medical assessment for DWP please contact them directly on https://www.chdauk.co.uk/

    Hope you will find solution and get your date. 

    Enjoy your weekend. 

    Iza 
  • BenefitsTrainingCo
    BenefitsTrainingCo Community member Posts: 2,621 Pioneering
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    Hello. I think it's definitely time to start the complaints procedure - this is an unacceptable delay! You can call 0800 288 8777, and they will send you a complaints pack, or you can email them and ask them to deal with your claim immediately: customer-relations@chdauk.co.uk. Use the time before your assessment to ensure that you are familiar with the points system for ESA, and try and get some useful, supportive evidence. The Scope helpline and benefits calculator can give you some excellent information about preparing for ESA assessments.
    Good luck!
    Jayne
    The Benefits Training Co:

  • Sam_Alumni
    Sam_Alumni Scope alumni Posts: 7,665 Disability Gamechanger
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    The information on preparing for an ESA medical is here and the contact details for the Health Assessment Advisory Service who perform the medical assessments is:

    Email: customer-relations@chdauk.co.uk
    Telephone: 0800 288 8777
    Scope
    Senior online community officer
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