Manchester Airport travelling as disabled person - good or bad??

ruthwxm
ruthwxm Online Community Member Posts: 17 Contributor
edited July 2024 in Everyday life
My husband has serious difficulty walking although not a full time wheelchair user. Last year we flew from Heathrow and got extremely good help although we hadn’t notified them in advance, we were spotted on first arrival, Martin walking slowly with a stick, and they just took care of everything!
We are now considering a flight via Manchester, and wondered how others have got on - we have read some rather bad reports on Trip Advisor Forum.  (This time we would notify of our needs in advance as Martin is worse than previously and some help would be essential.)
Any experiences good or bad that you can share, would be helpful.

Comments

  • sooz
    sooz Online Community Member Posts: 13 Listener
    HI, I travelled through Manchester last year and found it much better than Heathrow. 

    I can walk, but not far. I was using crutches and directed immediately to a check in desk with no queue, then directed to the nearby area for special assistance. Lovely gentleman wheeled me through security, even offered to take me around the shops before taking me to my gate.

    easiest airport experience ever! 

    Return journey was was just as good.

    enjoy xx
  • Seralie
    Seralie Online Community Member Posts: 2 Listener

    If your luggage is significantly delayed, you should report it to the airline’s baggage services desk at the airport. You can also file a complaint with the airport’s customer service if the delay was due to handling issues.