If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.

ESA payment always late..

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barneymcgee56
barneymcgee56 Community member Posts: 7 Listener
Supposed to be in my bank account every other wednesday (midnight tues)..three times running it hasn't been in and i've had to phone them and chase it up..each time they've blamed a 'system breakdown'..I phoned them yesterday (wednesday) and they said I would get a phonecall later on confirming the payment had been made..no call..I phoned them again today and they promised it would definitely be sorted out and i'd get a call this afternoon confirming..and still no call. I'm going mad here! I want to make an official complaint but I don't know who to complain to, or who to complain about..

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  • Sam_Alumni
    Sam_Alumni Scope alumni Posts: 7,665 Disability Gamechanger
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    There is a number here for ESA - 0800 169 0310

    How to complain
    If you think we’ve got something wrong, let the office you have been dealing with know as soon as possible. We’ll do our best to put things right.
    You can contact us by phone, in person or in writing. When you contact us, please tell us:
    • your National Insurance number – unless you are an employer
    • your full name, address and contact numbers
    • what happened, when it happened and how it affected you
    • what you want to happen to put things right
    From https://www.gov.uk/government/organisations/department-for-work-pensions/about/complaints-procedure
    Scope
    Senior online community officer
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