Can I email the DWP instead of phoning?

susan48

Hi
i have difficulty with my speech and need to ask if the DWP have received my PIP Appeal decision award letter.
My friend and son usually help with things but are both working and can’t call for me today.
is there an email address I can use to ask the question.

Thanks
Susan

Pippa_Alumni

Hi @susan48, this information on alternative contact methods is from the gov.uk page on PIP:

Other ways to claim

If you find it difficult to use the telephone, you can claim by post or by using a text relay or video relay service.

Send information by post

You can get a form to send information by post (although this can delay the decision on your claim). Write a letter to ask for the form.

Personal Independence Payment New Claims 
Post Handling Site B 
Wolverhampton 
WV99 1AH 

Text relay

If you can’t hear or speak on the phone you can use the Next Generation Text(NGT) relay service.

NGT relay service
Dial: 18001 then 0800 917 2222
Monday to Friday, 8am to 6pm
Find out about call charges

Video relay

If you’re deaf and use British Sign Language (BSL) you may be able to use a video relay service:

• first check you can use the service
• go to the video relay service

The service is available Monday to Friday, 8am to 6pm.

keira

Email options available for disabled people

DWP offers email communication as a reasonable adjustment to disabled customers who require it.

Disabled customers who think they would benefit from email communication should contact us using the details on the last communication they received from us, or let us know when they next get in touch.

We’ll work with the customer to find out whether email is the most suitable means of communication. If it is, we’ll let them know how we’ll set it up for them.

If you have any queries, email oed.customeraccessibilityteam@dwp.gsi.gov.uk.

https://www.gov.uk/government/publications/touchbase-dwp-news-about-work-working-age-benefits-and-services/january-2018-touchbase-edition-124

susan48

Many Thanks to you both .
i will look into this.
susan

susan48

Hi Keira, thanks for the links but having trouble with the email address you put in your post.
will try writing it down and emailing that way, trued looking on DWP website 

susan

susan48

Hi
i managed to email DWP re communication problems. 
Will just wait to see how long this takes

Susan
thanks

susan48

I’m screaming in my head!!!!!
emailed the DWP regarding communication via email on not even a response, how am I supposed to contact them, cannot talk and they don’t reply to bloody emails

PTSDdisabled

keira said:

Email options available for disabled people

DWP offers email communication as a reasonable adjustment to disabled customers who require it.

Disabled customers who think they would benefit from email communication should contact us using the details on the last communication they received from us, or let us know when they next get in touch.

We’ll work with the customer to find out whether email is the most suitable means of communication. If it is, we’ll let them know how we’ll set it up for them.

If you have any queries, email oed.customeraccessibilityteam@dwp.gsi.gov.uk.

https://www.gov.uk/government/publications/touchbase-dwp-news-about-work-working-age-benefits-and-services/january-2018-touchbase-edition-124

Hello Kiera,

I attempted to use the email you provided, one with oed in the address, one without.  I received the following messages

Delivery has failed to these recipients or groups: 

oed.customersccesibilityteam@dwp.gsi.gov.uk (oed.customersccesibilityteam@dwp.gsi.gov.uk)
The email address that you entered couldn't be found. Check the address and try resending the message. If the problem continues, please contact your helpdesk.

Delivery has failed to these recipients or groups:

customeraccesibilityteam@dwp.gsi.gov.uk (customeraccesibilityteam@dwp.gsi.gov.uk)
The email address that you entered couldn't be found. Check the address and try resending the message. If the problem continues, please contact your helpdesk.

I copied and pasted the email address directly from your post.

Thanks

PTSDdisabled

susan48 said:

I’m screaming in my head!!!!!
emailed the DWP regarding communication via email on not even a response, how am I supposed to contact them, cannot talk and they don’t reply to bloody emails

I have phoned them, written to them, had CAB and my M.P contact them. Got a pack of lies back, luckily I can prove their lies with copies of recorded delivery receipt which evidences their lying about not receiving letters! Similar with phone calls, I have screen shots! 

I have not had any responses since Oct 2017.

Yadnad

susan48 said:

I’m screaming in my head!!!!!
emailed the DWP regarding communication via email on not even a response, how am I supposed to contact them, cannot talk and they don’t reply to bloody emails

Type & print a letter and post it to them?

mehrfarbig

I 100% recommend text relay over any other form of communication with DWP! I use it myself. If you can type and read you can use it. You can also have them talk to you but you write back if speech is your area of difficulty. 


I find they ignore any other form of communication, I think it just goes straight in the bin. 

Text relay has been excellent for my independence.

affii1993

@susan48 any update

Hayley35

if you delete the full stop at end of the email address it works !!! I kept getting failed to send then I realised why ?? no email address should have a full stop at end ?? @susan48

tracyno1

Please has anyone got a email address for PIP please 

poppy123456

tracyno1 said:

Please has anyone got a email address for PIP please 

Try this one. Correspondence@dwp.gsi.gov.uk

twonker

poppy123456 said:

tracyno1 said:

Please has anyone got a email address for PIP please 

Try this one. Correspondence@dwp.gsi.gov.uk

Is that email address manned daily? There are so many email addresses that the government use that are literally dead drop boxes as no one monitors them. 

Shohna

“Try this one

Correspondence@dwp.gsi.gov.uk “

Hello everyone, 

As I had to email the DWP today (regarding a home assessment interview that no one turned up for!) one of the automated replies I received back stated the following about their email address, so please take note: 

“ DWP email addresses are changing and @dwp.gsi.gov.uk email addresses will soon cease to exist.
All future emails should be addressed @dwp.gov.uk 

For further information refer to : https://www.gov.uk/government/news/goodbye-gsi-dwp-email-addresses-are-changing  “

Hope this helps 

starbuck

I had no idea you could email the dwp! Phoning them is a huge problem for me as I have anxiety problems and only use the phone as a last resort. 
I also prefer email as you then have a record of what they say..

Shohna

Well I’ll admit Starbucks this is my first time emailing them - like you i have issues doing the phone calls and prefer to have all my dealings with them in writing so legally they have to stand by what they say - hence why I looked up the email.
I did get an automated response from DWP, which I’d more then I got from emailing Capita, so I know the DWP do have my email....What will happen from it is anyone guess.

My anxiety over the whole situation is getting worse (not helped because my autistic son and daughter are both majorly stressed over it too). 

Hope the email helps you when you need it   

starbuck said:

I had no idea you could email the dwp! Phoning them is a huge problem for me as I have anxiety problems and only use the phone as a last resort. 
I also prefer email as you then have a record of what they say..

starbuck

Thankyou - I hope you hear something soon!

misslawbore

I hope you did starbuck and shohna! I have emailed the email address: correspondence@dwp.gov.uk and got an automated reply - wow, just wow. It said my query will be directed to the relevant department