Employment and Support Allowance (ESA)
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ESA and sick notes

pinemartinepinemartine Member Posts: 50 Courageous
Hi, my husband has been receiving ESA and he is in Support group.
He is supposed to receive the payment today but he didn’t.
I rang Jobcentre plus and they said the need to see his sick note. 
We haven’t received any letter for the request and as long as I understand, he doesn’ need to show his sick note while he is in Support group.
Help centre has left a message to DWP to contact him by the end of today. They said the same thing when I made inquiries before but they never contacted me.
I am thinking to write them a letter if they don’t contact him today.
Is there anyone who had similar experience? Any advice apliciated. Thank you.

Replies

  • tommtomm Member Posts: 231 Pioneering
    edited March 2018
    No, fit notes are NOT required if you are in one of the two groups,WRAG or SG
    AKA LCW & LCWRA they are only required for new claims up till the WCA, and whilst appealing a FFW decision ( MR) Which are the only two situations where ESA Assessment rate is payable, sounds like who ever you spoke with was looking at the wrong file maybe
  • [Deleted User][Deleted User] Posts: 273 Pioneering
    Yes pinemartine, I agree that your husband doesn't need a fit note  - he is in the support group, which means that he passed the work capability assessment and that decision takes precedence anyway over a GP's fit note. 

    You could try asking  to speak to a DWP manager when you phone the ESA people again, or else write a letter of complaint, or seek assistance from a local benefits adviser or maybe the local MP. 

    Try www.advicelocal.org.

    What a  horrid thing to have to tackle. Good luck to you. 

    Best wishes


    Gill_Scope.
  • pinemartinepinemartine Member Posts: 50 Courageous
    Thank you for the advice. I am trying to speak to ESA help line again but taking so long to get through as you know.
    I will speak to a different person and see what they say. 
    I will let you know the out come.
  • pinemartinepinemartine Member Posts: 50 Courageous
    edited March 2018
    I managed to speak to the help line again. They said no need for fit note,  it is their system error and the lady tried to fix it herself but she couldn’t. I was told someone from DWP would contact me in 3hours as she flagged ias argent. It’s been 4hours since but still nothing from DWP. What a nuisance...
  • [Deleted User][Deleted User] Posts: 273 Pioneering
    Well, I hope that your husband's pay comes through soon. You might find that the payment goes into the bank before they have  phoned you (I am ever the optimist).

    Good luck and do let us know what happens next.  

    Gill
  • pinemartinepinemartine Member Posts: 50 Courageous
    Thank you. I have checked the bank account but no payment so far. I will give up today and try to do something (ring them again or write a complain letter) on Mon... I will up date. 
  • tommtomm Member Posts: 231 Pioneering
    The should use the FPS Faster payment service, they can pay funds into your account within 1 hr if they want to, had this happen on a few ocasions, mainly when i was appealing and claiming JSA  for travel expences to JCP work roach  appointments other than on my normal signing day ( they want me to jump through extra hoops they must pay)
  • pinemartinepinemartine Member Posts: 50 Courageous
    Thank you, Tomm. I hope they give us the missing payment ASAP as we need it to carry on our daily life.
    It’s a regular payment, so if they don’t fix the error, it would happen again. I wrote a complaint letter and I will send it out today. 
  • tommtomm Member Posts: 231 Pioneering
    Well from what they have told you, they are now aware of the error, so you should be paid for the period owing
  • [Deleted User][Deleted User] Posts: 273 Pioneering
  • pinemartinepinemartine Member Posts: 50 Courageous
    Sorry for not updating...
    DWP rang my husband and they transferred the missing payment.He received the regular payment from this month, so it seems they have fixed the system error.
    But I don’t know if it is related to this, but he received a misterious letter. It looks like one f those annual letters for information of the change o Welfare benefit rate but the amount for this year is not right (I check the new rate and ESA will be increased a bit from Apr, but the amount in the letter is same as current rate. Then they deducted the new rate of my carer’s allowance. So the letter says his ESA will be less than the current amount.), and there is a detail of calculation at the end of the letter which shows the amount of 2014! 
    They might have messed up his data when they tried to fix the error...
    I will wait to see how much he receives in Apr then I will contact them if necessary. Or do you think I should request the correct letter now?
  • susan48susan48 Member Posts: 2,229 Disability Gamechanger
    Hi I has a similar letter  last week award notice from November 2017-November 2017!,,,,
    Received another brown envelope dated 3days after that one with the correct award. Think there’s a gremlin in there system!!!
  • susan48susan48 Member Posts: 2,229 Disability Gamechanger
    @pinemartine,
    sorry I forgot to tag you in last comment I made. I didn’t contact them re mistake, another letter came 3 days later. Hope this helps 
  • pinemartinepinemartine Member Posts: 50 Courageous
    Thank you, susan48. I will wait for another letter. 
  • ScopeHelplineScopeHelpline Member Posts: 209 Courageous
    Hi Pinemartine

    Thank you for the update. One problem solved but another one has arisen. I hope the second letter appears very soon. 

    Gill_Scope
  • pinemartinepinemartine Member Posts: 50 Courageous
    Hi, still no correct letter. Should we contact DWP?
  • CockneyRebelCockneyRebel Member Posts: 5,257 Disability Gamechanger
    DWP is run by gremlins
    Be all you can be, make  every day count. Namaste
  • [Deleted User][Deleted User] Posts: 273 Pioneering
    Hi Pinemartine

    Definitely phone them again, and ask for an estimate of how long a correct payment will take to process. Ask for urgent payment if you have no other income. 
    Maybe consider asking your MP for help, or a local specialist benefits advice organisation if there is one.

    The MP may be best placed to get some action quickly.

    Good luck

    Gill_Scope. 
  • pinemartinepinemartine Member Posts: 50 Courageous
    Hi, Gill. Thank you for the comment. 
    He has been receiving correct amount so far, but it's time for welfare benefit rate change (new bank year) and we usually get a letter confirming the new rate (2018-2019).
    The letter we received shows 2014's rate instead of 2018-19 and the letter says the change happens from the next payment.
    I am not sure if he will receive the correct amount or they might pay the wrong amount. We just have to wait and see, I guess.
    We think the letter we received is a mistake and we have requested a correct letter by writing anyway.
    If he receives wrong amount at the next payment, I will ring them strait away.
    i will update the out come.
    Sorry I didn't describe the situation well and caused you confusion.
    I will up date the out come. .
  • chloe968chloe968 Member Posts: 4 Listener
    ont know what to do took sick certificate last Thursday to get it faxed over but today ive come home to a reminder and my payment is due Thursday and i dont know why they have not recieved the certificate 
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    See your other post as i've replied to that.
    Proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice I have given to members here on the community.
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