If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.

Bizarre

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whistles
whistles Community member Posts: 1,583 Disability Gamechanger
I receive my ESA letter. 
I ring using the number on the form and it's changed.
The pip number had also changed when I called them as well. 

Isn't someone meant to update this stuff. 
Do not follow me, I don't know where I am going.

Comments

  • janice_in_wonderland
    janice_in_wonderland Community member Posts: 265 Pioneering
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    I know someone who attended an ESA appt with their autistic son to discover they'd changed buildings! 


  • wilko
    wilko Community member Posts: 2,458 Disability Gamechanger
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    @whistles, if you ring the old number you will be informed what the free number is to call. 
     The new Free Phone number for ESA 
    08001690310
  • whistles
    whistles Community member Posts: 1,583 Disability Gamechanger
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    Thanks.
    It took three hours to write it down properly, then I forgot what I was ringing up for.
    Will do Monday now.
    Do not follow me, I don't know where I am going.
  • BenefitsTrainingCo
    BenefitsTrainingCo Community member Posts: 2,621 Pioneering
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    Hi whistles,

    All the DWP numbers have changed recently from 0345 to 0800 so claimants don't have to pay to call them anymore. This means that more people are calling them and waiting times to get through are high especially after 3pm.
    As an adviser I have quite occasionally been on hold for 30+ minutes and when I've got through I've forgot which client I was calling about!

    Lee
    The Benefits Training Co:

  • whistles
    whistles Community member Posts: 1,583 Disability Gamechanger
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    Glad it's not just me that forgets then. 
    Good idea if free now. That's a positive.
    Do not follow me, I don't know where I am going.
  • [Deleted User]
    [Deleted User] Posts: 1,741 Listener
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    The user and all related content has been deleted.
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