Bizarre

whistles

I receive my ESA letter. 
I ring using the number on the form and it's changed.
The pip number had also changed when I called them as well. 

Isn't someone meant to update this stuff. 

janice_in_wonderland

I know someone who attended an ESA appt with their autistic son to discover they'd changed buildings! 

wilko

@whistles, if you ring the old number you will be informed what the free number is to call. 
 The new Free Phone number for ESA 
08001690310

whistles

Thanks.
It took three hours to write it down properly, then I forgot what I was ringing up for.
Will do Monday now.

BenefitsTrainingCo

Hi whistles,

All the DWP numbers have changed recently from 0345 to 0800 so claimants don't have to pay to call them anymore. This means that more people are calling them and waiting times to get through are high especially after 3pm.
As an adviser I have quite occasionally been on hold for 30+ minutes and when I've got through I've forgot which client I was calling about!

Lee

whistles

Glad it's not just me that forgets then. 
Good idea if free now. That's a positive.

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