If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.

101 Things you need to know about PIP

CockneyRebel Community member Posts: 5,209 Disability Gamechanger
Things to know about PIP

Get face to face advice from CAB, welfare rights or similar whenever possible

DLA and PIP use different criteria for awards

Just because you had DLA indefinately does not guarantee you will qualify for PIP

When making the initial phone call ask for your DLA to be taken into consideration if applicable

When you receive your PIP2 form you can ask for an extension of two weeks to complete and return it if need be.

It is important to understand the points system, descriptors and criteria for an award Have a look at the B&W self test


PIP is about how your condition affect your functionality. The "HOW"
Medical evidence is only usefull to explain the "WHY. On its own, medical evidence will not win you an award
Only send relevant medical evidence. More is not always better. HCP's and DM's will not spend time combing through your edition of War and Peace to find the facts.

Most claimants will be required to attend a f2f assessment, usually at a centre.

If you are unable to attend a centre and need a home visit, you will normally require a GP's letter stating explicitly that you cannot attend a centre and why. There must be no ambiguity.

When you receive an appointment date you can rearrange it once only, you must then attend the new appointment

Failure to attend will result in your file being returned to the DWP and your claim maybe closed.

When you do attend the assessment you may take a companion for support.

Make no special effort, be yourself

Take your medication as prescribed

Most people with long term conditions have learned to manage and conceal their condition. On the day you must become "disabled" for the assessor to see the real you, otherwise an incorrect assessment is likely.

If you have a home visit, the assessor is just the same as any visitor , they do not have the right to look around your home.

If possible have a companion with you

Keep to your normal routine. If at the appointed time you are normaly still in bed or not dressed, then, if you are comfortable, there is no reason to alter that.

You decide which room the assessment takes place in
Assessors may arrive early or late so be ready. Have your ID and medication list to hand.

The assessor will be observing everything you do from the start, how you sit, stand, walk, handle items such as bags and coats.

Don't expect them to answer many questions, they have an agenda and will want to stick to it.

If you have a companion they can take notes.

After the assessment you should ring the DWP and ask for a copy of the report, but wait for 3-4 days for them to receive it. Do not be fobbed off, you are entitled to it no matter what the phone jockey tells you.

When you receive the report it will give you an indication of your possible award it is a recommendation only, it is the DM that makes the decision and it may differ.

When you receive the decision letter, you have a month from the date on the letter to ask for a mandatory reconsideration, no extension is normally given. You can do so by phone and or letter.

If you have received an award the decision letter will tell you what it is, how much and from when.
If it is a new claim it will be dated from the day of the first phone call. If a change from DLA then it should be dated the day after your DLA stops. If it is a review then it should be a continuation with any back date if a higher award is given

Look for both the end date and the "We will contact you after " date. Reviews are usually carried out a year before the end date. Some shorter awards have an end date and you will have to reapply.

Be all you can be, make  every day count. Namaste


  • cobra
    cobra Community member Posts: 36 Pioneering
    In hindsight I wish I had this info before I’d taken the first step of phoning DWP and the rest of the points.
    Thank you so, so much for taking the time to go step by step to help prospective PIP claimants. 
    Your’e certainly a ‘Star’ 
  • [Deleted User]
    [Deleted User] Posts: 1,741 Listener
    The user and all related content has been deleted.
  • dee4848
    dee4848 Community member Posts: 256 Pioneering
    This is why I gave it an aweome.
  • cobra
    cobra Community member Posts: 36 Pioneering
    So did I
  • debsidoo
    debsidoo Community member Posts: 325 Pioneering
    your articles are always so well put.I really appreciated the help I got from you Thank you.
  • susan48
    susan48 Community member Posts: 2,221 Disability Gamechanger
    Fabulous piece of information, Iv bookmarked this for future reference.

    Thank you  :)
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