If this is your first visit, check out the community guide. You will have to Join us or Sign in before you can post.
Receiving too many notifications? Adjust your notification settings.
WCA directionns

WCA outcome Summary
1. The Healthcare Professional (HCP) role is to provide advice to the DWP Decision Maker (DM) on a claimant’s functional ability, which is objective, fully justified and evidence based.
2. The DWP DM role is to use all the documented evidence available, including recommendations provided by the HCP, to make a decision on a claimant’s entitlement to Employment and Support Allowance (ESA).
3. The final decision on a claimant's entitlement to ESA lies with the DWP DM.
Potential outcomes Terminally Ill (TI) Limited Capability for Work (LCW) outcome following a previous LCW and Limited Capability for Work Related Activity (LCWRA) outcome LCW LCWRA LCW not met Failure to return questionnaire (FTRQ) Did Not Attend (DNA) WCA Receiving WCA Outcomes
4. Several different outcomes can be notified during the WCA process. Outcomes will usually be electronically available to the Benefit Centre (BC) via MSRS.
5. Any associated paperwork will be sent separately in an ESA55 to the BC.
6. When all relevant documentation/information has been received and considered (this may include any information received during the Decision Assurance Call) all WCA outcome action must be recorded on the ESA56. This is to keep track of the Decision Making Process and is a legal requirement. The ESA56 is available within DMACR. See Assessing WCA Outcomes. Note: The only exception is Did Not Attend WCA (DNA) and Failed To Return Questionnaire (FTRQ).
7. The BC will be required to update JSAPS with the outcomes of the WCA. This ensures that the WCA outcome is available for Work Coaches and the Disputes Resolution Teams. If the incapacities recorded on JSAPS do not correspond to the MSRS Report (ESA85/85a), the DM will update JSAPS accordingly.
8. The Assessment report must be checked to ensure it is fit for purpose before a WCA decision is made. If the report is not fit for purpose, take rework action.
9. Full details of how to manage WCA outcomes on MSRS are shown in the ESA MSRS User Guide.
10.Once a WCA outcome appears in the MSRS (BNRL) S372 (WCA Result Available) case control is produced. This case control alerts DWP staff that a WCA outcome is available in the MSRS BNRL.
11.All WCA outcomes will produce a S372 WAR, unless it’s a clerical referral.
12.The S372 case control matures overnight and will appear on the WAR until cleared. The case control will not appear on the Overdue Work Return (OWR).
13.The S372 case control WCA outcome reasons shown on the WAR are:
01 = ESA50 not returned 02 = Did not attend 03 = Did not attend (Mental Health) 04 = ESA50 returned late 07 = WCA outcome 09 = User Rejection 10 = Withdrawal
14.Depending on the BC operational set up, teams can either manage WCA outcomes using the S372 (WCA Outcome) WAR or by managing the BNRL daily.
In all cases staff must: Step Action 1 Access MSRS to view the Assessment report. 2 Clear the customer action. 3 Input the WCA outcome result in JA674, this will clear the S372 case control.
This should always be done by a DM. Viewing Electronic Output from MSRS
15.Access MSRS Browse New Response List (BNRL) on a daily basis to view the list of available outcome or notification reports The BNRL will only contain ‘authorised’ Assessment reports. Where the claimant’s NINO is entered any ‘Assessment’ reports may be visible on MSRS. A draft report is where the report is undergoing audit following an assessment. Do not use the draft report. If this is a Centre for Health and Disability (CHDA) audit then it will be clearly marked as an audit. Receiving the ESA55 Supporting Case File
16.Where MSRS indicates that there is a Supporting Case File (SCF), do not action the electronic Assessment report until you receive the paperwork. If you do not receive the SCF within five working days contact the Health Assessment Advisory Service by telephone to check status.
17.When you receive the SCF, or MSRS indicates there is no SCF, take the following action:
Step Action 1. Access the individual claimant’s account in MSRS. 2. Review MSRS Assessment reports along with the SCF and refer the case to the relevant DM, if a decision can be made at this time. Note: If a decision cant be made at this time, as the case is a DNA case and further evidence is required, see Did Not Attend (DNA). 3. Clear ‘customer action’ on MSRS. 4. Access the claimant’s account in JSAPS screen JA674693 ‘PCA Assessment Details’ and record the return date in ‘Return from MSRS Date’ as follows: if no SCF, record the date the outcome was received in the BNRL if SCF, record the date of receipt Claimant within 91 days of State Pension Age
18.When it has been confirmed the claimant has LCW or LCW and LCWRA, the following action must be taken: Step Action 1. Check if the claimant’s next review WCA will be within 91 days of their State Pension Age (SPA), before inputting the prognosis. This can be calculated by using the State Pension Calculator. 2. If not within 91 days of their SPA input details as normal. 3. If the claimant is within 91 days of their SPA, extend the prognosis by 3 months. Note: the WCA commences 2 months before the end of the prognosis period. 4. Note JSAPS to explain the extension of prognosis. Example - Claimant was born 01/07/1951. Claimant’s face to face conducted 16/03/2016.Prognosis 3 months which will take them to 15/06/2016. Using the SPA calculator the claimant will become entitled to their state pension on 1/07/2016, therefore the review would commence within 91days of their SPA. You should advance the prognosis period to 6 months. Missing or lost Supporting Case File between Health Assessment Advisory Service and DWP WCA Team Action
19.The Supporting Case File (SCF) or ESA55 should be received by WCA Teams within 5 working days of appearing on the Browse New Response List (BNRL). The first working day following the SCF entry in the BNRL is day one. Note: It is not always the medical advice outcome date, for example the case was selected for Quality Audit check. 20.On day 6 the WCA Team should notify the Health Assessment Advisory Service Team Leader if the SCF has not been received. A local search should be requested to establish its whereabouts and forward to the WCA Team
1. The Healthcare Professional (HCP) role is to provide advice to the DWP Decision Maker (DM) on a claimant’s functional ability, which is objective, fully justified and evidence based.
2. The DWP DM role is to use all the documented evidence available, including recommendations provided by the HCP, to make a decision on a claimant’s entitlement to Employment and Support Allowance (ESA).
3. The final decision on a claimant's entitlement to ESA lies with the DWP DM.
Potential outcomes Terminally Ill (TI) Limited Capability for Work (LCW) outcome following a previous LCW and Limited Capability for Work Related Activity (LCWRA) outcome LCW LCWRA LCW not met Failure to return questionnaire (FTRQ) Did Not Attend (DNA) WCA Receiving WCA Outcomes
4. Several different outcomes can be notified during the WCA process. Outcomes will usually be electronically available to the Benefit Centre (BC) via MSRS.
5. Any associated paperwork will be sent separately in an ESA55 to the BC.
6. When all relevant documentation/information has been received and considered (this may include any information received during the Decision Assurance Call) all WCA outcome action must be recorded on the ESA56. This is to keep track of the Decision Making Process and is a legal requirement. The ESA56 is available within DMACR. See Assessing WCA Outcomes. Note: The only exception is Did Not Attend WCA (DNA) and Failed To Return Questionnaire (FTRQ).
7. The BC will be required to update JSAPS with the outcomes of the WCA. This ensures that the WCA outcome is available for Work Coaches and the Disputes Resolution Teams. If the incapacities recorded on JSAPS do not correspond to the MSRS Report (ESA85/85a), the DM will update JSAPS accordingly.
8. The Assessment report must be checked to ensure it is fit for purpose before a WCA decision is made. If the report is not fit for purpose, take rework action.
9. Full details of how to manage WCA outcomes on MSRS are shown in the ESA MSRS User Guide.
10.Once a WCA outcome appears in the MSRS (BNRL) S372 (WCA Result Available) case control is produced. This case control alerts DWP staff that a WCA outcome is available in the MSRS BNRL.
11.All WCA outcomes will produce a S372 WAR, unless it’s a clerical referral.
12.The S372 case control matures overnight and will appear on the WAR until cleared. The case control will not appear on the Overdue Work Return (OWR).
13.The S372 case control WCA outcome reasons shown on the WAR are:
01 = ESA50 not returned 02 = Did not attend 03 = Did not attend (Mental Health) 04 = ESA50 returned late 07 = WCA outcome 09 = User Rejection 10 = Withdrawal
14.Depending on the BC operational set up, teams can either manage WCA outcomes using the S372 (WCA Outcome) WAR or by managing the BNRL daily.
In all cases staff must: Step Action 1 Access MSRS to view the Assessment report. 2 Clear the customer action. 3 Input the WCA outcome result in JA674, this will clear the S372 case control.
This should always be done by a DM. Viewing Electronic Output from MSRS
15.Access MSRS Browse New Response List (BNRL) on a daily basis to view the list of available outcome or notification reports The BNRL will only contain ‘authorised’ Assessment reports. Where the claimant’s NINO is entered any ‘Assessment’ reports may be visible on MSRS. A draft report is where the report is undergoing audit following an assessment. Do not use the draft report. If this is a Centre for Health and Disability (CHDA) audit then it will be clearly marked as an audit. Receiving the ESA55 Supporting Case File
16.Where MSRS indicates that there is a Supporting Case File (SCF), do not action the electronic Assessment report until you receive the paperwork. If you do not receive the SCF within five working days contact the Health Assessment Advisory Service by telephone to check status.
17.When you receive the SCF, or MSRS indicates there is no SCF, take the following action:
Step Action 1. Access the individual claimant’s account in MSRS. 2. Review MSRS Assessment reports along with the SCF and refer the case to the relevant DM, if a decision can be made at this time. Note: If a decision cant be made at this time, as the case is a DNA case and further evidence is required, see Did Not Attend (DNA). 3. Clear ‘customer action’ on MSRS. 4. Access the claimant’s account in JSAPS screen JA674693 ‘PCA Assessment Details’ and record the return date in ‘Return from MSRS Date’ as follows: if no SCF, record the date the outcome was received in the BNRL if SCF, record the date of receipt Claimant within 91 days of State Pension Age
18.When it has been confirmed the claimant has LCW or LCW and LCWRA, the following action must be taken: Step Action 1. Check if the claimant’s next review WCA will be within 91 days of their State Pension Age (SPA), before inputting the prognosis. This can be calculated by using the State Pension Calculator. 2. If not within 91 days of their SPA input details as normal. 3. If the claimant is within 91 days of their SPA, extend the prognosis by 3 months. Note: the WCA commences 2 months before the end of the prognosis period. 4. Note JSAPS to explain the extension of prognosis. Example - Claimant was born 01/07/1951. Claimant’s face to face conducted 16/03/2016.Prognosis 3 months which will take them to 15/06/2016. Using the SPA calculator the claimant will become entitled to their state pension on 1/07/2016, therefore the review would commence within 91days of their SPA. You should advance the prognosis period to 6 months. Missing or lost Supporting Case File between Health Assessment Advisory Service and DWP WCA Team Action
19.The Supporting Case File (SCF) or ESA55 should be received by WCA Teams within 5 working days of appearing on the Browse New Response List (BNRL). The first working day following the SCF entry in the BNRL is day one. Note: It is not always the medical advice outcome date, for example the case was selected for Quality Audit check. 20.On day 6 the WCA Team should notify the Health Assessment Advisory Service Team Leader if the SCF has not been received. A local search should be requested to establish its whereabouts and forward to the WCA Team
Replies
I created one of the campaign election video for Labour, and Jeremy Corbyn,
This is a new version of Emeli Sande, Hope "You Are Not Alone
You can see the video here.
https://m.youtube.com/watch?v=P5o8hRHh9IY
Soz, I can see what you mean that was just the way it was copied and pasted, will try and format following pages (as did previously) into something a bit more readable.
Perhaps Debbie is privy to the full document and could post a workable link?