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Terrible Face to face home assessment and no points awarded

Hi guys!
This is my first time posting so please bear with me.
I recently had a home face to face assessment for an annual review. I was awarded PIP after the changeover following another home assessment in 2014 which awarded me PIP until January 2019. No other contact from DWP since.
The assessment was awful, the guy arrived 45 minutes early, refused to wait for my person of support to arrive and said if I didn't let him in to carry out the assessment then he would class it as a refusal and was in and out in 25 minutes.
Assessor was dishonest about start and finish times on the report, stated he was there for an hour, gave me zero points, rushed through the questions, and omitted SO much important information about how my illnesses affect me, my medication etc it was ridiculous!
Ive sent off a formal complaint to Capita but they said they will only deal with the complaint about the assessor and not the report. Said to send a separate letter off to PIP who will deal with that.
Is this the norm for PIP assessors and reports these days? Im astounded!
I have long standing depression and bi polar disorder, anxiety and some other physical health symptoms. This has been such a bad trigger for me. The assessor has basically worded that I have NO functional issues regarding mobility and disregarded the daily help, care prompting I receive too. Said my mental health fluctuates so rapidly that an annual review would be appropriate. Awarded me zero points in both mobility AND care but wants me to have an annual review? Im confused.
Any advice would be very much appreciated.
This is my first time posting so please bear with me.
I recently had a home face to face assessment for an annual review. I was awarded PIP after the changeover following another home assessment in 2014 which awarded me PIP until January 2019. No other contact from DWP since.
The assessment was awful, the guy arrived 45 minutes early, refused to wait for my person of support to arrive and said if I didn't let him in to carry out the assessment then he would class it as a refusal and was in and out in 25 minutes.
Assessor was dishonest about start and finish times on the report, stated he was there for an hour, gave me zero points, rushed through the questions, and omitted SO much important information about how my illnesses affect me, my medication etc it was ridiculous!
Ive sent off a formal complaint to Capita but they said they will only deal with the complaint about the assessor and not the report. Said to send a separate letter off to PIP who will deal with that.
Is this the norm for PIP assessors and reports these days? Im astounded!
I have long standing depression and bi polar disorder, anxiety and some other physical health symptoms. This has been such a bad trigger for me. The assessor has basically worded that I have NO functional issues regarding mobility and disregarded the daily help, care prompting I receive too. Said my mental health fluctuates so rapidly that an annual review would be appropriate. Awarded me zero points in both mobility AND care but wants me to have an annual review? Im confused.
Any advice would be very much appreciated.
Replies
In exactly 2 week I had the decision over turned so no back pay needed.
but I did have an award to start with.
but the sooner you get the ball rolling the better
dont give up the fight as too many people do
Disability Rights UK site has a good guide to all stages of PIP. Try to get some f2f advice from CAB or similar.
They just give their opinion, but like i said opinion means nothing when it comes to facts. Unfortunately you have to be doing well mentally to be able to appeal and i was not so they basically got what they wanted at the time, which was me to get nothing and to be unable to defend myself.
But the fact I asked her to leave made it into the assessors report! I still don't knkw why. She didn't mention on the report she turned up an hour early, only thay I asked her to leave. She waited outside my flat for the hour. It was very intimidating.
My assessment report was 24 pages of utter drivel. 24 pages!!! for a 25 minute visit?
They've had a 16 page letter of complaint tearing both the report and assessor apart.
Good luck with yours Sandy x
Waiting until the allotted hour will have the claimant ready and waiting, the recording equipment set up and running in secret and the person giving support to the claimant calming the claimant down with all of the paperwork and copy of the claim form all laid out ready.
It is a tactic used by many bodies - it is done to catch them unawares and panicking.
Or maybe they are so lacking in forethought and don't understand that if they are ready you should be too irrespective of the early hour.
3 years ago when I had my first pip assesment I would have let that assessor in and made her a cup of tea while apologising for my rudeness at being in bed when she came. I would have gone ahead without my support worker and just hoped for the best.
Ofc I got refused the first time and had to go to appeal. This time I don't do anything without support and witnesses. Thanks to experience and sites like this one. I know more about the law now and I will use the information to protect myself the best I can.
If ypu ever have a home assesment and they turn up early ask them to come back at the right time. Claimants have every right to do this. Iv since checked out my assessors claim that claimants are made aware 'appointent times can fluctuate.' This is not true and they can't enforce it.
I showed my assessor the appointment letter and asked her to show me where it said the time could fluctuate. She just shrugged her shoulders as if to say it had been worth a try.
My OT also rang the dwp to complain the assessor tried to persuade me to go ahead without support and asked if it was true about appointment times fluctuating. The dwp said no.
I know people say we onky hear the worst accounts on sites like this, but that doesn't make it any less cruel. I'm pleased many are getting what they need without being treated bad. It doesn't excuse the fact many thousands are being treated badly and many many disabled people are being made more disabled and even die in terrible poverty and isolation.
Received a text on monday, they had enough information and would be in touch in due course..they also sent that in a letter 3 weeks ago..PIP went in today..£30 short..they stopped my award Monday.
Phoned them to be told the letter of complaint I sent to CAPITA and gave PIP a copy of to hopefully assist with my claim was 'possibly' looked at but that the DWP certainly don't reply to letters from claimants.
Would not accept a request for MR over the phone as I need to have received their decision letter first and would not discuss it further with me. Said I needed to read their decision first.
With the bank holiday, and legth of time it takes for DWP mail to arrive, it could be 2 weeks. I then have 2 weeks to get an MR in with evidence. I cant do this..next appointment with a GP or psych is very last day of June
My stress levels are through the roof this morning and can feel an episode of either mania or severe low mood creeping up on me.
I dont know where to go from here
obviously don’t post it untill your letter arrives and then you can tweak it if necessary
don’t wait untill GP appointment. That can be sent at a later date.
when I did my MR I sent it in within a week as the sooner it is done the sooner the decision is made and if necessary the sooner the next stage begins.
i had the result of my MR in 2 weeks in my favour.
Dont sit around getting stressed up about it. Think about what will be put into the letter, why your disability needs you to be cared for etc.
Do not call the assessor a liar, that will not earn you points. ( even if it was true)
as if this claim goes to a tribuneral a judge will be reading it.