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Haven't received help with rent from Universal credit

I am on enhanced pip mobility and standard daily living my partner works full time and gets paid every 4th Friday,we have a joint claim on uni cred to help with cost of rent which is almost £500 every month but we have had nothing from uni cred towards rent ,my partner pays the rent which is half his wages ,I only get standard pip each month because the car we had failed mot ,we desperately need advice on what steps to take .I went for a uni cred assessment and the report online stated that my knee was examined ( it was nt) and I could lift my leg up when lying down ( I was in a seat all through assessment ) we have no idea where to turn for help about this .I have osteoarthritis,depression,irritable bowel and thyroid problem any advice will be greatly recieved
Replies
Welcome my friend it’s great to meet you today.
We have got a helpline which is a good place to start with.
Here’s the number below for you:
0808 800 3333
Please please let me know if I can help/support you further as we have got more help/advice.