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We receive over 80,000 enquiries a year, so there are times when our phone lines get very busy and you may not be able to get through immediately. When an adviser is available to take calls we aim to answer within 60 seconds. You will be held in a queuing system when advisers are on calls and put through when the next adviser becomes available. Due to the nature and length of some calls, our response time may increase.
If you are unable to get through, it is because our advisers are busy answering calls, so please try again later or alternatively use our online enquiry form.
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