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Does anyone know do th dwp tell you on the phone your award on pip

Hi everyone, I’m left a little baffled. I rang the dwp today to ask if a decision had been made on my pip. I was told by a customer advisor that no decision had been made as yet, even if it had they’d be unable to tell me via the phone, because there would be to much information and maybe the message could be misunderstood.
I’d like to know if anyone as had their pip decision told to them over the phone or is this correct that they don’t tell you and you have to wait for the letter. Thanks ever so much.
I’d like to know if anyone as had their pip decision told to them over the phone or is this correct that they don’t tell you and you have to wait for the letter. Thanks ever so much.
Replies
Thanks for your reply. I understand that they can’t tell me something that isn’t there,they seem to make up these bizarre statements.
In did wonder if it was just to put people off ringing for their decision.
In do hope it won’t be long, 7 weeks and counting haha.
Thanks for confirming because I was sure they did tell you.😀
In having a decent and fairly accurate assessment report for her as well as yourself in the past, I wonder if there is an mileage in asking how did you manage to get the assessor to accept what was said in the assessment and to ensure that a accurate and honest report was forthcoming?
I have had 3 such opinions and all of them stated the opposite to what I said and contradicted all of the evidence submitted.
As an example I have had 23 years history of mental health issues that impact on my life. Yet all 3 opinions stated that I do not have any mental health issues.
Historically, I received my DLA without issue. But with my old ESA claim in 2009 I had a report that said that there was nothing wrong with me and I should be working, yet when the DWP were challenged they mysteriously changed that to the Support Group for 3 years. My IIDB assessments & re-assessments were a doddle - a doctor each time went through everything and awarded me what I thought was generous eventually making it for life. Then PIP - well say no more.
So it seems that the only time I have been knocked back is when face to face assessors get involved in making up fairy tales.
But I am free from all of that thank goodness. When the DWP change their attitude towards AA and insisting that only those that have carers coming in can have it I will be looking for an award.
Thankfully I am not in that position myself to need that level of care continually throughout the day.or at regular intervals throughout the night.
As my wife cannot due to her own health issues, provide that level of care if I needed it and as such the only way that I could get care throughout the day is by having a full time carer coming in hence my earlier comment.
The only confusion that I do have is that people say that it is exactly like the care element of DLA. No it isn't, I was receiving both, high care and high mobility under DLA since 1995 indefinitely and I certainly wasn't in need of day/night carers on a continual basis.