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Getting a written statement from UC

Anybody else having trouble getting a written statement? I need one for a housing application to breakdown my earnings but it seems to be impossible. It goes like this:
UC: you can request a written statement within one month from the 17th July
Me today 8th August: requests one
UC work coach: Sorry no but you can print out a copy of your statement or you can request a written statement within one month of 17th July
I find this pretty bold of them to assume I have printer or a way or capability to get to a library right now. What’s the issue with sending me out a letter?
UC: you can request a written statement within one month from the 17th July
Me today 8th August: requests one
UC work coach: Sorry no but you can print out a copy of your statement or you can request a written statement within one month of 17th July
I find this pretty bold of them to assume I have printer or a way or capability to get to a library right now. What’s the issue with sending me out a letter?
Replies
It’s not a big ask. It’s ridiculous
The lady on the phone was kind of rude and condescending asking me if that was truly the case how do I get my shopping
So I told her online shopping
What a stupid question? How does she think I get food if I can’t physically get out? And I especially loved the ‘truly’ part. Why would I lie about struggling at the moment?
This service is incredibly unhelpful to disabled people. Can definitely tell it wasn’t created with people like me in mind
Scope
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It sounds like no one is listening and that there is no understanding that you need an official letter e.g. on letterheaded paper to confirm UC entitlement which cannot be obtained from e.g. a screen print out from your online journal.
You could lodge a complaint , please see link below to the DWP complaint procedure, and I would also be tempted to contact your MP to see if they (or their caseworkers) can ask on your behalf that a letter of entitlement be sent to you.
https://www.gov.uk/government/organisations/department-for-work-pensions/about/complaints-procedure
Good luck and keep us posted
Maria
I haven't made a complaint I’m too nervous about making trouble and I don’t know the first about MPs. That kind of government thing doesn’t exist for people of my background, I can’t even vote.
I just hope the next person that might run into this roadblock gets much better treatment and maybe UC will start offering a way to either print out or forward an email of a letter of entitlement for those who need it for proof of disability. Thanks for the help and advice