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e.s.a backdated arrears.

i was moved from incapacity benefit to e.s.a(contribution)in 2012.i havent recieved any premiums ever nor any p.i.p.i got a letter on june 27th 2018 from dwp saying they needed to check to see if i was entitled to income related esa from may 2010.its been 7 weeks this friday since i filled in the esa3 over the phone.any help most appreciated.thanks.
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