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PIP Home assessment
Hello all,,,I had PIP home assessment this morning. I arranged with my mental health support Advocate to be there with me to help myself feel less anxious and such. The lady turned up at 9am spit on time came in showed her my id as requested. Then proceeded to ask a few questions about main issues which as i did on my application form answered them as honest as i could. Then suddenly the lady asked could she use toilet,,downstairs toilet as i live downstairs so i lucky to have one which even though as 3 steps to go down to,,it saves me having to go up the stairs for anything as i do all my cleaning needs in my own room. therefore minimize all risks as i have a lot of physical,,multi degenerative discs in spine and neck,,nerve and muscle conditions also COPD and other conditions too. Anyway as the lady came back from using toilet she said to myself and my mental health advocate that sorry hope we dont mind but she now feeling well and we have to cut short the assessment,,(she was only in my home no longer than 30,,)and if her manager does not mind then she wud fone me later on in morning to finalize any other questions by fone. She then went, she did not phone her boss to ok anything on cutting short appointment before or anything. But then she did fone back about 40 min after she left my home. I am confused as my application would have clearly stated that i would have had someone present with me in assessment,,,due to some of my issues,,and clearly stated that i am not good on phone talking as very short of breath,,frustration and such. Yet she put me in a position which i felt i had to answer fone because if i did not answer after her telling me she was foning then she may have completed thrown out my application due to not answering it in first place and also that i knew that as she may have questions that only i may have the answer for anyway so felt completly put under duress with what had happened due to feeling compelled to do something which even my advocate knows himself that i am not very good on fones at all. I still had all my paperwork in front of me from earlier when she foned anyway she did fone gone i answered aome more questions then all done. My advocate had to go after my assessment has he had other appointments and meetings to attend so told her that he may not be available later anyway. sorry for this long winded post but i was just wondering if anyone else has experienced this and whether this is normal practise for PIP assessors or? Thanks
Replies
Many people get flustered when answering questions on the phone. In fact I refuse to disclose both my mobile number and landline to the DWP as well as HMRC. If they need to contact me they can do it via letter.
In fact I have known people to say or agree to anything if they think that doing so would finish the conversation quicker.