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Complaint advice please

Hi everyone,
I have decided to make a complaint to PIP for misinformation last Thursday and Friday which not only left me out of pocket but had an adverse effect on my health and I've only just begun to feel able to even make the complaint. I have tried researching for the best and quickest way to do this without opening up a GOV gateway account so I can send an email and the only other option according to CAB is to phone the department to speak with them. I'm a bit apprehensive of even doing this as my claim is currently being reviewed so don't want to rock the boat as it were but I feel that what happened was unnaceptable and want to log the complaint in the fastest way because if the need arises, it could very well count as supporting evidence as well as account for other evidence I had to send in to them in case they say they didn't receive it. So, if I call and make the complaint, should I follow up with a letter afterwards? It's a sad day when you don't trust the DWP to take everything you say into account, this is a tense time as it is. Any advice on this gratefully received, thank you.
I have decided to make a complaint to PIP for misinformation last Thursday and Friday which not only left me out of pocket but had an adverse effect on my health and I've only just begun to feel able to even make the complaint. I have tried researching for the best and quickest way to do this without opening up a GOV gateway account so I can send an email and the only other option according to CAB is to phone the department to speak with them. I'm a bit apprehensive of even doing this as my claim is currently being reviewed so don't want to rock the boat as it were but I feel that what happened was unnaceptable and want to log the complaint in the fastest way because if the need arises, it could very well count as supporting evidence as well as account for other evidence I had to send in to them in case they say they didn't receive it. So, if I call and make the complaint, should I follow up with a letter afterwards? It's a sad day when you don't trust the DWP to take everything you say into account, this is a tense time as it is. Any advice on this gratefully received, thank you.
Replies
You can only try your best and I agree with all you've said, we really do need to speak out - I hope everything works out well for you. My claim is currently being reviewed so I haven't had a decision on whether a f2f is needed or no (although very likely that will be the case). I sent my review form back a couple of weeks ago and rang the DWP for advice on how to send further supporting evidence - I was told on two consecutive days to take it down to my local Job Center where they will scan it over but when I got there they looked at me as though I was mad!! They said they stopped scanning evidence some time back and that the DWP would know that. I'm not saying that I was deliberately misinformed but after having had a Drs appointment which depleted all my energies and was in a lot of pain (I have mobility issues), I then had to get a wait and return cab to send the papers over only to have to post them which they could even say they haven't received. They were so helpful at the JC though and stamped my papers for me as well as giving me a pre-paid envelope but this wouldn't prove postage. They did advise me to get proof of postage from the post office but honestly, I could barely move after that. All that activity knocked me for six and I wasn't going to complain but the more I think about it the angrier I feel x
Yeah I do know this but as you, I and anyone else know, it is a panicky time. I know I fit most of the descriptors and have recently realised that I met (& told them) about them without realising I had in the assessment of my original claim but they were ignored. It just makes me feel better to send them as much as I can so that should I have to ask for an MR at some point once a decision of this review is made, that I have evidence that would make sense medically speaking. I don't want to go to my review assessment (should it come to that) too anxious by constantly asking if they're noting this or that because it won't help no-one and I'm already going to be on edge as it is. Thank you Wilko x
Gosh that's awful, what a terrible process it is. I haven't called because I fear it will be the exact same for me and quite frankly, I've not got the energy but all the same, they shouldn't be allowed to get away with it - this is a benefit for people with all kinds of incapacities for crying out loud. We have enough to deal with without the added hardships of trying to deal with them and have the right to be treated fairly. I'm sorry they treated you this way but I'm so glad that the Judges at the Tribunal came through for you and your Daughter, it's just a shame that so many people have to go that far. I know I'm not the first to say but it truly is a warped system, I hope you get some accountability on your complaint soon x
No, it's not a complaint about the previous assessment, I feel cheated on that of course but have accepted it's too late so am concentrating on this upcoming one as you advised previously. The complaint I want to make is for the misinformation they gave me last week which not only left me in a lot of pain due to all the running around but left me out of pocket but I can't mentally face that right now in case they don't deal with it or give me more of a runaround - Had it up to here with forms and letters etc already x