How can I get a copy of my last pip award assesment letter

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Comments

  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,922 Championing
    Thanks all for continuing to support each other. It is the support you provide each other that makes this forum the supportive and friendly space it is.

    If anyone wishes to talk about this further please don't hesitate to reach out to us. We are all here for and listening to each other  :)
  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    Oddball said:
    Hi poppy I press option 6 also. And get through to an advisor eventually only thing is mostly 45 mins. What option do you suggest we press if we want to speak to an advisor? 

    Which ever options applies to you. The waiting time is normal and it can often take anything up to an hour to speak to someone.
    Are you ringing to ask about a decision on your change of circumstances? If so then once a decision is made you'll be sent the decision letter. I realise it's very stressful waiting but it's just as stressful waiting in the queue for someone to answer, even worse if after all that they have no information to give you.
  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,922 Championing
    How are you feeling about having to wait before calling them @Oddball? I am sure they appreciate helping you. 

    After all, answering the phone and talking to you is part of their job role, they are there for you. Please don't hesitate to let us know if we can do anything to support you.

    Best of luck calling for the report soon. How are you feeling about the idea of calling for the report soon, especially having to wait for this?

    We are all here for you and listening to you. You don't have to face this, or anything else, alone if you don't want to  :)
  • Leonstefpez3
    Leonstefpez3 Online Community Member Posts: 1 Listener
    Can I get a copy of the letter sent to me by email please 🙏🏻 
  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    Leonstefpez3 said:
    Can I get a copy of the letter sent to me by email please 🙏🏻 
    Unfortunately, they do not send anything by email. You will need to ring PIP to ask them to send a copy and it will be sent by post. The best time to ring them is as soon as they open at 9am, which will be tomorrow. 
    Personal Independence Payment (PIP)

    Telephone: 0800 121 4433
    Textphone: 0800 121 4493
    Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 4433 
    British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
    Monday to Friday, 9am to 5pm

  • MarkBoden
    MarkBoden Online Community Member Posts: 2 Listener
    Is anyone having any joy with this enquiry line?
    Calls To PiP Enquiry Line
    DateCall BeganCall EndedOutcomeCall Length
    17/04/202409:07:0009:12:00Cut Off While On Hold00:05:00
    17/04/202409:22:0009:44:00Cut Off While On Hold00:22:00
    17/04/202413:11:0013:27:00Cut Off While On Hold00:16:00
    18/04/202410:48:0011:28:00Cut Off While On Hold00:40:00
    18/04/202414:06:0014:24:00Cut Off While On Hold00:18:00
    19/04/202409:06:0009:22:00Cut Off While On Hold00:16:00
    22/04/202411:17:0011:24:00Cut Off While On Hold00:07:00
    22/04/202415:31:0015:52:00Cut Off While On Hold00:21:00
    23/04/202410:11:0010:23:00Cut Off While On Hold00:12:00
    23/04/202410:41:0011:03:00Cut Off While On Hold00:22:00
    23/04/202412:38:00STILL ON HOLD
    Total Call Time
    02:59:00
  • MarkBoden
    MarkBoden Online Community Member Posts: 2 Listener
    Hi All
    Just for information:  After 11 Calls (3hrs 33mins) finally got an answer.  A PiP award letter can only be sent to you via post and will take 8-10 days.  If you do need one urgently, please be aware.
  • Albus_Scope
    Albus_Scope Posts: 9,075 Scope Online Community Coordinator
    Hi @MarkBoden and welcome to the community. :)

    Thanks for sharing in such detail there! I know many people have been having issues with getting cut off over the last few weeks, I'm wondering if they're having telephony issues at the call centre? 
  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    MarkBoden said:
    Hi All
      A PiP award letter can only be sent to you via post and will take 8-10 days.  
    There's never been any other way of sending anything regarding PIP. 
  • LisaLangston
    LisaLangston Online Community Member Posts: 7 Listener

    someone on here just sed pressing 6 u dont get to ask for a copy so what number do u pick please

  • Albus_Scope
    Albus_Scope Posts: 9,075 Scope Online Community Coordinator

    Hey @LisaLangston you'll need to wait to speak to an operator and ask them to send out a copy of your ward letter.

  • LisaLangston
    LisaLangston Online Community Member Posts: 7 Listener

    yh but ive been pressing 6 n someone said thats not right

  • Albus_Scope
    Albus_Scope Posts: 9,075 Scope Online Community Coordinator

    You'll need to select the option for speaking to an agent, then you'll get put through to a human. I'm unsure which number that would be as the options sometimes change.

  • LisaLangston
    LisaLangston Online Community Member Posts: 7 Listener

    i thought they were all a person, 6 sounded like the right one n most people have said it but one person said no, who ever it was if u can see this please tell me which u picked instead x

  • Albus_Scope
    Albus_Scope Posts: 9,075 Scope Online Community Coordinator

    All options will go to different departments and this discussion is a few years old now, so I'm unsure if the original posters will see your comments. Your best bet is to call and wait for the option that will say something like "For all other enquiries, press x" then select that option.

  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    https://forum.scope.org.uk/discussion/comment/969485#Comment_969485

    Option 6 used to be the option for the automated payment details. That option was removed quite sometime ago.

    What exactly is it that you want?

    If want you a copy of an award letter or a copy of the assessment report then you will need to go through all of the option stages and then wait in the queue to speak to an advisor.

  • LisaLangston
    LisaLangston Online Community Member Posts: 7 Listener

    award letter altho i dont think weve used it as mom doesnt no where it is, we have yearly letter that says she get DLA and mobility so should be enough as i think its what weve used before, unfortunately we can only find 2023 not 2024 and 2025 wont come til after her blue badge has expired on feb 14, we have sent what we have so guess well have to wait. whats annoyin is she has cerebral palsy shell never get well if anything weaker so its annoying the hoops u have to jump thru yet u can get one for invisible disability when ur not on benefits, no judgement to those people as i have a friend with chrones n a colostomy bag who receives this xxx

  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    https://forum.scope.org.uk/discussion/comment/969517#Comment_969517

    As it's DLA she's claiming then she needs to ring DLA and not PIP. Which number she needs to ring depends on when she was born.

    DLA helpline - if you were born after 8 April 1948

    Telephone: 0800 121 4600

    DLA helpline - if you were born on or before 8 April 1948

    Telephone: 0800 731 0122

  • LisaLangston
    LisaLangston Online Community Member Posts: 7 Listener

    shes on pip im sayin shes on dla and mobility so she gets full benefits, all of it just renamed pip shes on that. she shudnt even be subjected to being questioned when it changed, she cant walk, talk, look after herself and u dont get better from cerebral palsy its the people who cheat the system that are makin this difficult, no one should have to call and wait hours to be answered. alot of government stuff is online, be so much easier if it was online, nobody would need to call n be on there for an hour. sorry but i see nothing can be done so ur all helpful but not getting anywhere, have a good day x

  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    https://forum.scope.org.uk/discussion/comment/969597#Comment_969597

    DLA and PIP are completely different. There's 2 parts to PIP… daily living and mobility. For a copy of her award letter she will need to ring PIP and wait for someone to answer the phone. There's no other way of obtaining a copy and there's no automated service for this.

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