If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.
Find out how to let us know if you're concerned about another member's safety.
Find out how to let us know if you're concerned about another member's safety.
Direct payments in neath & port talbot
HappyMrsP
Community member Posts: 1 Listener
Hiya everyone. I am Mrs P and have been a long time reader but never posted.
I have come to have a bit of a rant after the way ive been spoken to recently by the people in direct payments in neath & port talbot. They are the rudest people i have ever spoken to and should not be supporting anyone who is vulnerable at all. They are incredibley patronizing and speak to people like they are babies. Worst still is that they dont have any patience and talk over you
the manager used to be called maddie and she was lovley to talk to and spoke to me like a human being but must have gone because the women i spoke to last said that she was the manager. i thought if that was the manager then weve got some bad problems.
Im a tough cookie but was upset coming off the phone after speaking to her but mainly because she was the straw to break the camels back after the day i had.
The person i spoke to a few weeks before christmas was also like a stropping teenager and was very short with me when embarassingly i couldnt remember what id phoned for.
I wish id asked them both if theyd talk to their mother like that.
My social worker isnt much use either as she never gets back to me. Im not a nag or a complainer and i know that every one is snowed in work so dont phone often but i would like a bit of respect.
If they are rude again i would like to complain but to who? the manager is the problem and the social worker has varnished into thin air.
Sorry for ranting but i needed to let it out. Mrs P x
I have come to have a bit of a rant after the way ive been spoken to recently by the people in direct payments in neath & port talbot. They are the rudest people i have ever spoken to and should not be supporting anyone who is vulnerable at all. They are incredibley patronizing and speak to people like they are babies. Worst still is that they dont have any patience and talk over you
the manager used to be called maddie and she was lovley to talk to and spoke to me like a human being but must have gone because the women i spoke to last said that she was the manager. i thought if that was the manager then weve got some bad problems.
Im a tough cookie but was upset coming off the phone after speaking to her but mainly because she was the straw to break the camels back after the day i had.
The person i spoke to a few weeks before christmas was also like a stropping teenager and was very short with me when embarassingly i couldnt remember what id phoned for.
I wish id asked them both if theyd talk to their mother like that.
My social worker isnt much use either as she never gets back to me. Im not a nag or a complainer and i know that every one is snowed in work so dont phone often but i would like a bit of respect.
If they are rude again i would like to complain but to who? the manager is the problem and the social worker has varnished into thin air.
Sorry for ranting but i needed to let it out. Mrs P x
Comments
-
Hi @HappyMrsP, and a warm welcome to the community!
Thanks for sharing this with us, and I'm so sorry to hear this. It can be so frustrating when you're dealing with what's already a difficult situation and you feel you aren't being heard.
Citizens Advice advise using you Local Authority's social services complaints procedure. You can find a detailed factsheet on that procedure here, and here is the page for submitting the complaint.
There is also this page from the Neath & Poole social services, detailing how to complain. Hope this helps and do keep us updated!
Brightness
Categories
- All Categories
- 13.3K Start here and say hello!
- 7K Coffee lounge
- 101 Games lounge
- 482 Cost of living
- 4.6K Disability rights and campaigning
- 1.9K Research and opportunities
- 230 Community updates
- 9.6K Talk about your situation
- 2.1K Children, parents, and families
- 1.6K Work and employment
- 806 Education
- 1.7K Housing and independent living
- 1.4K Aids, adaptations, and equipment
- 666 Dating, sex, and relationships
- 374 Exercise and accessible facilities
- 845 Transport and travel
- 32K Talk about money
- 4.6K Benefits and financial support
- 5.2K Employment and Support Allowance (ESA)
- 17.2K PIP, DLA, and AA
- 5K Universal Credit (UC)
- 6.4K Talk about your impairment
- 1.8K Cerebral palsy
- 886 Chronic pain and pain management
- 183 Physical and neurological impairments
- 1.1K Autism and neurodiversity
- 1.3K Mental health and wellbeing
- 328 Sensory impairments
- 832 Rare, invisible, and undiagnosed conditions
Complete our feedback form and tell us how we can make the community better.