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ESA IR back payment: asking for wage slips for a 4 year period

Hi,
My partner is currently on contribution based esa, a few months back he received a letter stating that he may qualify for employment based esa too and he may be owed money from 2013, between 2013-2017 i worked less than 16 hours per week so we made the claim in the knowledge that from these dates we possibly could of been underpaid, March 2017 i began a new job working 30 hrs per week so realise that he would not qualify from 2017 onwards for the employment part of esa, we received a letter a few weeks back asking could i provide my wage slips from my new job, i sent these all off in full and heard nothing more until this morning when a letter arrived asking for all my wage slips from 2013-2017 when i was working less than 16 hrs, tried to call them however they are closed today.
Has anyone else had this experience?
Any advice would be greatly appreciated.
Thank you
My partner is currently on contribution based esa, a few months back he received a letter stating that he may qualify for employment based esa too and he may be owed money from 2013, between 2013-2017 i worked less than 16 hours per week so we made the claim in the knowledge that from these dates we possibly could of been underpaid, March 2017 i began a new job working 30 hrs per week so realise that he would not qualify from 2017 onwards for the employment part of esa, we received a letter a few weeks back asking could i provide my wage slips from my new job, i sent these all off in full and heard nothing more until this morning when a letter arrived asking for all my wage slips from 2013-2017 when i was working less than 16 hrs, tried to call them however they are closed today.
Has anyone else had this experience?
Any advice would be greatly appreciated.
Thank you
Replies
Also i meant IR not employment based.
Its the DWP's mistake, so I would think it unreasonable that if someone was unable to get all the backdated documents that they refused to pay on that basis.