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Disability element

Hi
Several years ago my partner had fall and damaged her arm so much it left her partially disabled. She had tests and physio and the outcome was that she would be left partially disabled for life. At the time my partner enquired with the WTC that her hours would be reduced to 16 hours because of her disability, ( by the way she has never claimed for PIP/DLA) now this is the important bit, the guy from WTC mentioned that she could claim disability element as long as she met the criteria and conditions , which she did at the time , but she did mention to him that she is not claiming PIP/DLA , he said you do not have to claim as long as you meet their 3 conditions which are below and that they needed proof via letter of her disability which she had sent .
1. Work 16 hours
2. Cannot lift a jug of water
3 Claim WTC
She also had a letter from Pathways at the time saying she qualified for the disability element but can you claim indefinitely without being on PIP / DLA ? so confused
Is there anyone to clarify that this is right as my partner is a little worried it may be wrong.?
Several years ago my partner had fall and damaged her arm so much it left her partially disabled. She had tests and physio and the outcome was that she would be left partially disabled for life. At the time my partner enquired with the WTC that her hours would be reduced to 16 hours because of her disability, ( by the way she has never claimed for PIP/DLA) now this is the important bit, the guy from WTC mentioned that she could claim disability element as long as she met the criteria and conditions , which she did at the time , but she did mention to him that she is not claiming PIP/DLA , he said you do not have to claim as long as you meet their 3 conditions which are below and that they needed proof via letter of her disability which she had sent .
1. Work 16 hours
2. Cannot lift a jug of water
3 Claim WTC
She also had a letter from Pathways at the time saying she qualified for the disability element but can you claim indefinitely without being on PIP / DLA ? so confused
Is there anyone to clarify that this is right as my partner is a little worried it may be wrong.?
Replies
She is doing exactly the same as all those years ago, she still got disability with arm, still on WTC and still 16 Hours PW.
We have looked at the link you sent but still confused by it all .