DWP requesting more info

AbsentElk

I started a PIP claim about 2 weeks ago and have just received a letter from the DWP asking for information to confirm my status while living in the UK.
They requested a Passport, travel documents and any letters from the home office.
I was born and have lived in the UK my whole life, I have a UK passport but haven’t left UK in over 10 years so it’s no longer in date.
So the things they’re requesting I don’t have and are mostly irrelevant to me.
Is this standard practice and what should I do? Send my out of date passport? Call them up?
Has anyone had experience of this? 

[Deleted User]

I'd call them if I were you.

mercedesbd

I had this. Sent it they sent them back signed for . Then they sent me my forms

Antonia_Alumni

Hi @AbsentElk you can give them a call or get in touch with your local CAB for advice. Please keep us updated.

Misscleo

Be careful sending your passport to them. They have lost them. 
Try sending a photocopy of the documents they want.
If they need to they can get the real thing from births & deaths

Fetlock

Better to go into a local job centre than send in originals. They will take a copy, stamp it as seen then you can post it in. A birth certificate will also usually suffice.

This happens if there is a discrepancy between their systems. It could be something slight like a middle name on one system not being on another or shows British on one and Irish on another etc. They have to check t ensure someone else isn't trying to get beneits in your name.

AbsentElk

Thanks for all the responses!
DWP rang me this morning and apparently they had put that i was receiving benefits abroad and that was causing a hold up! I’ve been told to disregard the letter they sent now all is resolved! 

Adrian_Scope

Hi @AbsentElk, I'm glad it's been resolved and was just a simple error causing the hold up. Thanks for updating us!