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If there have been a number of complaints about anti social behaviour, you might be able to get the problem looked at again - this is called a ‘community trigger’. Check your local council’s website for how it works in your area.
If you’re still not happy with a housing association or the council, complain using their complaints process - you’ll find it on their website.
If you still think they haven’t acted as they should, you can go to an ombudsman. They’ll look at your complaint and decide if the council or housing association should put things right.
To complain about a housing association, go to the Housing Ombudsman.
To complain about the council, go to the Local Government and Social Care Ombudsm
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