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Banking problems

sam12sam12 Member - under moderation Posts: 1,347 Pioneering
in Finances and extra costs
My mobile was hacked someone tried to purchase on my card. Bank declined my new card I got shopping coming I to. Ring bank again later I told them am housebound am. Worried here don't know what to do I. Need my food as I run out. I. Hope bank will  help me 
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Replies

  • Adrian_ScopeAdrian_Scope Testing Team, Community Team Posts: 7,949 Scope community team
    edited April 2019
    Hi @sam12, usually if your bank declines a transaction as they think it's suspicious activity etc, if you give them a call they can remove the block and then the payment will go through. 
    Have you managed to get back in touch with them, have they said anything else?
    Senior Community Partner
    Scope

    If you have a few minutes to spare, we'd appreciate your feedback on our online community.
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  • sam12sam12 Member - under moderation Posts: 1,347 Pioneering
    Am trying to use new card they need photo identification they arrange some one to come out am. Housebound. Police are investigating the hacked mobile and my bank. I need to use card but I kant yet
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  • Antonia_ScopeAntonia_Scope Member Posts: 1,783 Pioneering
    Hi @sam12, I am sorry to hear this, I hope this gets sorted out for you soon. Please keep us updated.
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