Finances and extra costs
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Banking problems

sam12sam12 Posts: 1,338 Member
My mobile was hacked someone tried to purchase on my card. Bank declined my new card I got shopping coming I to. Ring bank again later I told them am housebound am. Worried here don't know what to do I. Need my food as I run out. I. Hope bank will  help me 


  • Adrian_ScopeAdrian_Scope Testing team Posts: 7,998

    Scope community team

    edited April 2019
    Hi @sam12, usually if your bank declines a transaction as they think it's suspicious activity etc, if you give them a call they can remove the block and then the payment will go through. 
    Have you managed to get back in touch with them, have they said anything else?
    Community Manager
  • sam12sam12 Posts: 1,338 Member
    Am trying to use new card they need photo identification they arrange some one to come out am. Housebound. Police are investigating the hacked mobile and my bank. I need to use card but I kant yet
  • Antonia_AlumniAntonia_Alumni Scope alumni Posts: 1,781 Pioneering
    Hi @sam12, I am sorry to hear this, I hope this gets sorted out for you soon. Please keep us updated.
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