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Hoist out of order

Twinkle3217

I recently went with a friend to a private gym /fitness club to use the pool. A very well-known national company with branches all over the country.
My friend has been a member there for a while and had checked out the facilities for me beforehand. She confirmed that there were very good accessible changing facilities and a hoist available. On arrival we were told that the hoist was out of order and they had been told that it was unlikely to be repaired as only 2 or 3 people use it and it was too expensive to maintain. This was DW Fitness at Thorpe Bay. I will be writing to them and asking them to repair it and let me know when it has been done.

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Comments

Ami2301

Hi @Twinkle3217 welcome to the community! Sorry to hear this, keep us updated on the progress on this. Let us know if we can help in any way

Twinkle3217

Thanks Ami, I will do. I have only just found this site. It is very interesting, I will look again.

Sam_Alumni

Welcome to the community @Twinkle3217
Im sorry to hear this, I had a look and found this:

Equality law applies to any business that provides goods, facilities or services to members of the public.

This includes sport and leisure related services, such as:

leisure centres
swimming pools
tennis clubs and tennis courts
golf clubs
rugby, cricket and football clubs
ice rinks
riding schools and equestrian centres
gyms
health and fitness clubs
rowing and sailing clubs
adventure centres
sporting venues.

It doesn't matter whether the service is free, for example, free swimming sessions in a swimming pool run on behalf of a local authority, or whether it must be paid for - it will still be covered by equality law.

So it may be worth speaking to a legal professional. you can find support on the Law Centre website.

Twinkle3217

Ah Sam, thanks very much for this. I didn't think they could get away with this, I have now written a polite letter them and asked to reply. I said that I was considering becoming a member but with no hoist, no can do. I will let you know what they say. Thanks again.