1.6.56 The audio recording of face-to-face consultations is not currently part of the contractual specification for PIP assessments.
1.6.57 Claimants may use their own equipment to audio record their
face-to-face consultation, should they wish to, subject to any
reasonable conditions the DWP chooses to impose on such recordings. These reasonable conditions are:
the claimant must inform the AP in advance that they wish to audio record their consultation. This is to allow the AP to ensure that the HP scheduled to carry out the consultation is willing to be recorded. If the HP is unwilling to be audio recorded, an alternative appointment should be made with an HP who is willing
the claimant must be able to provide a complete and accurate copy of the audio recording to the HP
at the end of the consultation. For this reason, certain devices that
are capable of editing, real-time streaming or video recording the
session are not approved. Non-approved devices include (but are not
limited to) PCs, tablets, smart phones, MP3 players, smart watches, and
devices that are not capable of providing a verifiable media copy that
can be easily checked during the assessment. Acceptable formats for such
recordings are restricted to CD and audio cassette only
the claimant must sign a consent form in which they agree to
provide a copy of the audio recording and not use the audio recording
for unlawful purposes
1.6.58 APs must publicise
these conditions and ideally include them in communications sent to
claimants before they attend a face-to-face consultation.
1.6.59 Video recording of consultations is not permitted. This is to ensure the safety and privacy of staff and other claimants.
1.6.60 If it is only the claimant’s personal data that is being
recorded then there are no restrictions on the use the claimant can make
of the recording. However, the DWP
reserves the right to take appropriate action where the recording is
used for unlawful purposes – for example, if it is altered and published
for malicious reasons.
1.6.61 If the HP notices
that a claimant is covertly recording their consultation, the
restrictions relating to the recording of consultations should be
explained to the claimant. If the HP
is content to be recorded, the claimant is content to sign the
agreement form and the claimant’s equipment meets the specified
requirements, the consultation can continue. If this is not the case the
claimant should be asked to stop recording. If the claimant refuses,
the consultation should be terminated and the case should be returned to
the DWP using the return assessment function with reason failure to participate. The CM will consider whether the claimant has good reason for failing to participate in the consultation.