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Accessible toilets assessment centre

rosiejoe Member Posts: 24 Courageous
edited June 2019 in PIP, DLA, and AA
Accompanied friend to assessment for pip. Friend panicked needed the toilet, h(a bowel condition) left assessment room heading to where (on previous visit there was a w.c)was told by our male assessor NO u got to go out through locked door(down a long corridor)to w.c in reception area. Halfway down the corridor another assessor came out, probably to see what was going on-i said she needs the toilet, 2ndassessor then turned indicating back down the corridor. At this point I noticed our assessor (at the top end of the corridor)put his finger over his lips, as in a SSH and then a wave of his ✋ and head. Female assessor then turned back to us and said "throught door to reception"and then I said, so we have to buzz again, yes was her reply. I was disgusted, didn't say anything as my friend was so stressed. I believe he was informally watching to see how she moved, and she did, as she was panic struck and embarrassed by the questioning.she has led a sheltered life. His report says he assessed her mobility, is there a law saying how many toilets there should be and if they should be within the confines of the "locked"area. I have logged a complaint. Any input appreciated. Sorry so long.


  • April2018mom
    April2018mom Posts: 2,868 Connected
    Have you ever heard of Changing Places? 
  • Chloe_Scope
    Chloe_Scope Scope Posts: 10,557 Disability Gamechanger
    Hi @rosiejoe, I'm sorry it was made even more stressful than it needed to be. How did the rest of the assessment go?

    I am unsure about the law in terms of toilets but I hope someone else in the community is able to help :)

    Please do let me know if you need help with anything else.


  • cristobal
    cristobal Member Posts: 987 Disability Gamechanger
    @rosiejoe - I'm sorry - I don't know how many toilets are required in building.

    My assessment took place at home and the assessor made notes when I went to the toilet. I found this out when I saw the report.Thinking back I concluded that this was fair enough since the assessor saw meet get up, and walk to the toilet albeit not very far.


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