If this is your first visit, check out the community guide. You will have to Join us or Sign in before you can post.
Receiving too many notifications? Adjust your notification settings.
Journals and can you trust your work coach and case manager?

Apart from the various journal messages left for my wc, I had left a couple under the category 'A Payment' that went unanswered.
One such message was about having repayments deferred for a UC advance, which I had to nudge my work coach about who then gave me the incorrect number to call, see this.
Searching around the interweb I found this ...
A payment – this generates a to-do for the case manager to respond to
But, someone says, here, that journal messages only have a priority of 6 and you'd be better of calling the service centre.
Resident joker - not to be taken too seriously ¯\_(ツ)_/¯
Replies
As the link you provided mentions, messages under 'a payment' and 'services issues' go to your case manager and issues a task on their end but depending on how busy they are depends on how quickly they'll respond. When you call, you're usually directed to your case manager but if they're on another call it will be diverted to another in their team who will have access to your account.
My advice would be to do both — start with the journal message and —if possible— chase up by phone.
Scope
If you have a few minutes to spare, we'd appreciate your feedback on our online community.