Stranded on a train

Adrian_Scope

A gold medal winning Paralympian was left in tears after she became stuck on a train when there was no guard to help her off.

"Without the help I probably would've ended up in Portsmouth at the end of the line because there is no real way for me to block the door to stop the train from moving."

What accessibility issues have you found using rail travel?

pollyanna1052

Did she not book assistance? I have done this a few times and the staff have been great

April2018mom

I was stranded at a foreign airport about a year ago now. I had my son with me. It was hard trying to reschedule our missed flight and request assistance too. My tip would be to book assistance asap. Don’t take no for a answer but don’t be rude either. Compared to flying, I find train travel a bit easier. 

forgoodnesssake

Booking assistance is not guarantee that they will actually turn up...unfortunately.  Usually it works; but not always.  Also it is not always possible to do so depending on your travel plans.

kami24

I would get very tense also people with mental and physical disabilities are vulnerable and other passengers on the train can potentially take advantage of them when they are alone. I hate bus and train travel and coach and have never flown as the queues and bustle of the airport would be way too much for me 

lizzyW11

She did book she did book Assistance but it did not come. She is a regular train user. 
Stories like this stops me going into London. I’m going to try with my mum next week but on a bus 

pollyanna1052

lizzyW11 said:

She did book she did book Assistance but it did not come. She is a regular train user. 
Stories like this stops me going into London. I’m going to try with my mum next week but on a bus 

Hope it goes well and you have a great trip out. x