Employment and Support Allowance (ESA)
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Should I have heard something?

nessa1226nessa1226 Member Posts: 1 Listener
Hi everybody 
I  am new to this group so please bear with me.
I have been in the support group ESA since January 2016. I received a review form in July which was filled in and posted within the four weeks allowed to return the form.
Since then I have heard nothing. Is this usual not to have heard anything ?
many thanks


  • thespicemanthespiceman Member Posts: 6,408 Disability Gamechanger
    edited November 2019
    Hello @nessa1226   Pleased to meet you welcome.

    Thank you for joining and sharing.

    I am one of the team of community champions.  We guide, advise and help new members who join the community and community members.

    There is always a back log of claims. Understand the stress. I would ring the DWP.

    Please if we can help with anything please get in touch, happy to be supportive.

    Please take care.


    Community Champion
    SCOPE Volunteer Award Engaging Communities 2019
    Mental Health advice, guidance and information to all members
    Nutrition, Diet, Wellbeing, Addiction.
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    Hi and welcome,

    Backlogs cause delays and there's no timescales to any decision. Most people have face to face assessments as it's rare to have a paper based assessment.

    If you haven't heard anything then the chances are your file is still with the health assessment advisory service, who deal with work capability assessments.  See link https://www.chdauk.co.uk/employment-and-support-allowance-esa

    I would advise you to contact them on 0800 288 8777 and they will give you more information about your review. If it's still with them then it's these you need to speak rather than DWP.

    Good luck.

    Proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice I have given to members here on the community.
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