Health Professional - Assessment

ShaVerZ

I think it would be helpful to make a complaint about both, the DWP should, most definitely be informed of what is going on as they outsource to the companies. If you don't inform them, they wont know.

poppy123456

ShaVerZ said:

I think it would be helpful to make a complaint about both, the DWP should, most definitely be informed of what is going on as they outsource to the companies. If you don't inform them, they wont know.

By all means try complaining but the assessment reports have nothing at all to do with DWP and they won't be interested.

DuffersMum

The reports quite clearly have plenty to do with the DWP because they take what is said word for word...therefore they are just as accountable as the totally inept ATOS when they take what is said as correct, when it was factually totally incorrect

poppy123456

Sorry i disagree with you here, they aren't written by anyone from DWP and therefore they are nothing to do with DWP.

DuffersMum

But the DWP take note - lock, stock and barrel - about what they say...the whole system is useless...and having worked for the DWP in the past I know they have to investigate every complaint sent via an MP or Minister (I know this because dealing with them was part of my husband’s job) and in my job I often had to look into MP’s questions sent in on behalf of constituents

Of course, nothing will ever change if people don’t complain when they feel things are incorrect...so the more people that complain the more the chances of something being done about it..at my husbands next assessment which we are waiting a date for we intend advising DWP we will be recording the whole process, and have two dictaphones at the ready..his first assessment, a few years back now, stated that he attended his assessment in a totally different city to the one he actually went to....why are they still getting things so wrong years later?

cristobal

@DuffersMum - hard to see how the DWP would investigate a complaint about a report that someone else has written. How will they interview the person who wrote it, when they work for another company?

Will they not just stamp it "not our problem' and send it to Capita/ ATOS?

ShaVerZ

Thanks for your help @DuffersMum

I dont think we / anyone will get much help or sympathy here, I'll be off now!

They even delete your posts if you criticise them for giving incorrect advice and seem to jump to the wrong conclusions and assume wrongly!

ShaVerZ

Oh! If I ****-contracted work to another company and things went wrong, I would expect complaints because I'm in control of where that work goes too and I must ensure that the work is done correctly!

Then again, theres no accountability within government departments, they'll try and fob you off, dont let them or anyone else do this!

cristobal

@ShaVerZ - you're right. There is an agreed process between DWP and  Capita/ATOS as to how complaints are investigated. . It's on line somewhere but I can't find it t the moment..

DuffersMum

It’s the process my complaint is about, not the assessment (although the assessment report was a complete fairy tale)

Adrian_Scope

Hi @ShaVerZ. I'm sorry to read your assessment resulted in zero points. It's really frustrating when reports don't accurately reflect an individual's situation and I can understand why you're upset. 

Have you started looking into the appeal process?