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Journey continues.. Tribunal wait

Hi so we are taking our outcome to appeal at tribunal we sent our appeal off 7 weeks ago this coming Monday. We were told we'd get a letter with all our copies and a tribunal ref number within 5 we haven't around 2 weekd after lodging the appeal we got a letter just informing us they are asking the dwp why they came to this decision. We've heard nothing since no tribunal ref number no copies of forms etc we don't expect a date that quick but did expect something to confirm its lodged
Is this pretty normal how long did it take to get your reference number
Is this pretty normal how long did it take to get your reference number
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