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advise with new sky+ hd box
deb74
Member Posts: 683 Pioneering
Hi all. I have just bought a new sky box and after 2 days it is still initialising. Is there anything I can do to make it initialise any faster. I have been on the sky website and it says that it should only take 2 hrs. I am a complete technophobe. thanks in advance.
Replies
This means members like our community can ring up and they discuss any problems, issues with SKY services.
You need to ask for it and then they can help you.
Useful if you bought new products from SKY.
I believe also might ask if you need some one to guide you through anything, could mean a charge if they need to come to your home.
Please ask, I have new laptop contacted them, advice and guidance.
Also offer other assistance security, viruses, back up etc.
Many companies have this you have to ask though.
Other ones are Utilities .
SKY accessibility Unit number is
0344 241 0333
All staff are trained some like us this community. Pleasant chat other day, great to know.
Please take care.
@thespiceman
SCOPE Volunteer Award Engaging Communities 2019
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Scope
If you have a few minutes to spare, we'd appreciate your feedback on our online community.
As an individual I stood alone.
As a member of a group I did things.
As part of a community I helped to create change!
Spoken to SKY asked for a package the basic the cost.
Done it all for you even though you have one, not expensive the package as you think.
Put in a new box, satellite check coverage, is this OK the right place for your satellite dish can be altered,wires, plugs in the dish, box, viewing card.
Do and tune the TV correctly.
Clean up tidy up hoover the mess if any.
All these companies have back up, some one to contact any problems no charge included in package.
If ever want to leave often have deals on and makes you an offer.
Heard of six months free and then sign up another contract.
You can always ask any deals any offers.
I know can be dauting I do though have done.
Problem is you bought off AMAZON, I do buy from them but not many items electrical just wary.
AMAZON gets a lot of products from China, bought recently CD player.
Been a lot of the products from China as they might not be the genuine article who knows my concern.
Had on it Philips, the brand name but the box was all Chinese lettering works fine.
Cost not a lot, never buy not known brands, so many.
Once bought some jeans. Has the label well know brand but the package arrived with Chinese lettering on labels.
Been a big issue in the on line community those who shop like me. WHICH magazine recommend to all community members usually a lot to say about AMAZON.
Certain area of China now the biggest industrial complex in the World.
Many retailers get there products there including Supermarkets certain ones, as well on line shops.
With anything you buy on line do some research, sit down take notes look around other companies.
Are they the offers the selling to be good to be true.
I bulk buy the named brands as I have done saved a fortune, many of them too expensive in supermarkets.
One other point checkatrade.com. website often good TV satellite installers give you a better deal if you wish to if you can not afford SKY.
Fixed an new aerial last year. Found this gent on line.
Came to home, fixed aerial offered me a deal to put an fix a satellite if I need to , plus box viewing card.
Cheaper than SKY.
Just a thought.
Please if you have any questions about your coverage there are a lot of information on line.
Please take care.
@thespiceman
SCOPE Volunteer Award Engaging Communities 2019
Mental Health advice, guidance and information to all members
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That makes no sense because without being a sky customer, that's what you're trying to do, using freeview through the sky box. If you were previously using a sky box before you bought the new one then i'd contact the person you bought it from because there maybe a problem with the box. If you weren't then it could be your dish. Hope you get it sorted.
B.B.C . offer a service.
Curry's on website could do the same contact them their fit a satellite box and every thing else might need.
Please take care.
@thespiceman
SCOPE Volunteer Award Engaging Communities 2019
Mental Health advice, guidance and information to all members
Nutrition, Diet, Wellbeing, Addiction.
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Scope
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Ring Sky and ask to speak with customer services. Or you can try researching the problem online to see if anyone else had the same problem and how it was fixed. I hope this is useful!
I,m afraid if you have not purchased a sky package (from sky) the you will not get the box to work . Please phone sky and see what they say , their packages can run from around £25 a month to well over £100 a month depending on what you wish to view on your TV .
Good luck and please let us know how you get on . 👍
As an individual I stood alone.
As a member of a group I did things.
As part of a community I helped to create change!
If you have had second-hand skyboxes, but the new one is not it seems likely that this could be a card issue rather than an issue with the box. If your friend is unable to resolve the problem, a call to Sky should be able to resolve the problem if it is the card that is the issue.
Having had a quick look around the general information is about using skyboxes which have previously used on a subscription. did find this advice though:
A small number of channels are available “Free-to-view”, which means they can be viewed on a Sky box for free, but they require a viewing card. These are the Channel 4 and Five channels. Sky used to supply cards originally known as Solus Cards, as part of Sky Freesat. If you need a card, but don’t want to take out a subscription, give Sky a call and ask for a Sky Freesat viewing card.
source: https://www.radioandtelly.co.uk/satellitefree.html
Hope you manage to sort it out soon.
As an individual I stood alone.
As a member of a group I did things.
As part of a community I helped to create change!
Freesat which is a Freeview system using a satellite dish, connected to a box.
This may cost you around £20 to £25 from any retailer, use Curry's.
You could as I mentioned before ask Curry's do the lot they sell boxes, fitting the whole package, satellite. I know of this because looking at new TV.
Last week discussed options, including broadband installation to be connected to Netflix . One socket near my TV is damaged they would and wished to offer to send some one to look at this.
Of course my cost and my expense. Understand if you look on Curry's websites lots of guides and informative information.
Understand this is an alternative to SKY.
I had this myself .
With this box you can get all Freeview channels no need for SKY box or any SKY contract.
Please can I add further I moved to an area surrounded by trees, building a lot of signal problems.
On an advice from the web and consulting the information on there.
This I consulted those with expertise, knowledge using on line call chat.
Sent an engineer out and he fitted the satellite dish, the box. Offered a back up plan and a repair contract.
Looked at checkatrade.com website then and still do.
Please can I suggest you need some one on line to talk to you.
Many companies speak to them about your problems your issues with coverage.
When we switched from analogue to digital I consulted the web.
I do get confusion, muddled and do rely on those with knowledge.
My friend @Geoark has given me a lot of his time when I asked about getting another laptop and alternatives.
I did write all the information down made notes, kept for future reference.
Always useful ideas.
With that used it last week to make a decision to purchase new laptop from Curry's
He does have a lot of useful information, very knowledgeable.
To members like myself.
Worth consulting, listening to.
Hope this helps you to realise there is a lot of information, advice and guidance to be asking those with expertise.
Make notes, be aware there are solutions and practical sensible answers to any problems.
We as a community can help and please be careful also be concerned that there are those out there.
To exploit con, see you as a meal ticket make money from you.
Trust me had the lot, they all see the disability thinking going to make massive profits form you but in reality not so.
Once got a knock on my door from a neighbour up the road. Worked for installation company selling, fitting aerials, satellites.
Heard had not any coverage told me at the door, my neighbour next door had told him.
Leaflet flung at me quoting wild over the top prices including VAT.
Leaflet had no prices on it at all.
Talking here hundreds into thousands.
He got miffed and sent on his way got short shift from me.
Always have some on with you in anything like this, I do.
Just a suggestion.
Please take care.
@thespiceman
SCOPE Volunteer Award Engaging Communities 2019
Mental Health advice, guidance and information to all members
Nutrition, Diet, Wellbeing, Addiction.
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In my post to you.
I am sorry to have to tell you. You have wasted your money, do not need a SKY Box.
Please look on line for information for FREESAT.
Please contact Curry's as they will do this for you, check the coverage and everything else.
I apologise but I have to add SKY is an option if you wish to have a package.
I would consider FREESAT, I had this and you get all FREEVIEW channels and any FREESAT channels.
As I mentioned before moved to an area surrounded by trees, buildings.
Would need advice on coverage.
Please contact AMAZON ask for a refund.
You not the first, the last to have been through this problems.
Please listen to what I am telling you and others.
Please read carefully all information. Write it down or down load it.
I am sorry but I hate to say see a valued member of our community get short shifted, conned.
Sorry harsh words I am not a nasty person am a gentleman of the forum, just every time need to say anything like this.
Get emotive, upset and need to say my honest opinion.
I am not a technical gentleman rely on knowledge from others and use there advice and guidance.
Often consult members of our community.
My friend @Geoark being one.
The other week my taxi driver asked him, politely he offered to help and assist.
Rebounded talking to some one who knows often a good ideas is it not.
We live in a technical age need to be aware consult those that know.
Please look at Curry's websites have as they do informative videos of anything you need to know.
Simple, easy to follow.
Curry's have staff trained for members of our Community speak to them.
Had last week a member of staff must be near to my own age, kind supportive listen to them.
Please wish you all the best.
Please take care.
@thespiceman
SCOPE Volunteer Award Engaging Communities 2019
Mental Health advice, guidance and information to all members
Nutrition, Diet, Wellbeing, Addiction.
Recipes
The problem @deb74 is having is that she previously bought used sky boxes. Once the first 12 months contract is up if a person leaves the service, the card is converted to a free view card, so she never had problems with them. As this is a new box, the card will not be set up to view without first being on a contract. Hence the need to contact Sky to get a new card for the box. Sorry deb74, I have done some more searching since my last post.
Main differences between Freesat and Sky box is Sky box shows all the standard definition tv stations plus a few more, while Freesat offers 20 HD channels compared to 11 on Sky box. The advantage of freeview, if a good signal is available, modern tv's normally have this installed internally and so does not need additional equipment. Apart from an aerial.
As an individual I stood alone.
As a member of a group I did things.
As part of a community I helped to create change!
Scope
If you have a few minutes to spare, we'd appreciate your feedback on our online community.