Luckily i had my Face to Face assessment in January (But still awaiting the results). But i can absolutely not do phone calls. I struggle to ring even family. If i had to choose now id hope it be a paper assessment or id just wait the months before they can restart to avoid a telephone assessment.
I would rather do f2f than do it on the phone but I totally understand why they need to do it this way. I'm not good on the phone but it has to be done.
ilovecats said:No visual observations could be done so it’s done to functional history, evidence etc which I imagine would actually lead to better outcomes overall. If a claimant says something, as there are visual obs to go against this everything will have to be taken at ‘face value’.
On the positive front - no-one will have to travel to the assessment centre, the assessment won't last as long, and they'll all be recorded ...(I'm guessing the last bit but most 'phone calls are recorded now..)
Video calling I believe has been ruled out at present. It presents a whole host of problems and a lot of people don’t have access to decent enough software to do this.
Really amazed.The assumption that everyone is comfortable in dealing with an assessment over the phone is beyond me. Most will be extremely nervous which certainly doesn't help. Plus how on earth are they going to assess body language and note any observations?To me this is a half arsed way of conducting any assessment.
You can hide so much over the telephone. No one sees the expressions on your face, if you are constantly referring to papers that are hidden, that you inadvertently/accidentally reach for something, as a piece of paper that has fallen on the floor and have already said that you cannot reach to wash yourself in the bath etc etc.
However, the key to that is that the HCP is likely to now be obliged to call professionals listed on the claim pack and record their comments. That’s a sea change process.Before anyone leaps in with “but it’ll be the GP”. Actually no it most likely won’t be. The last stats I saw suggested that consultants, surgeons and other specialists made up around 85% of the people claimants list. Will it be perfect? Of course not? Will it improve things? Yes, potentially very much so.
mike I only listed my GP and OT, my consultants would be useless, whilst my GP knew me very well, due to many dozens of appointments, phone calls and years of been my doctor.I was 50/50 on the OT, as OT's seem to have a habit of making assumptions e.g. when my OT first visited me she made a comment that I cannot be that bad because of the way my furniture was arranged, I asked her to clarify and she said people who have a hard time walking would be tripping over in my flat, I took a breath as I was tempted to kick her out, and then explained, "what happens if you setup a flat in a certain way, then your health problems deteriorate afterwards and you have no one to move the furniture for you?", she said that seemed unusual, as surely family would help, I then went straight to the point and pointed out not everyone has that luxury, but told her she is welcome to move my furniture around if she wants to. After several visits she seemed much more sympathetic, but because of that first appointment it was at the back of my mind she was just putting it on to be polite.With consultants I find they seem only interested in people with extreme well developed conditions, so if you not showing clear heavy symptoms in front of them they are not eager to diagnose, likewise if you have multiple health problems meaning symptoms are all over the place they seem to want to dump you on another department as its too complex. My GP told me multiple times how frustrated she was with consultants bouncing people back to her, and the pressure she was under to not refer people. I had some disabled friends tell me they deliberately over emphasised pain in front of consultants so they were taken seriously, but I have always avoided that as I consider it dishonest, but now understand why some people do it.My sister almost died because they refused to diagnose and operate on her until it was life threatening, I kid you not she was told that, that they had to rate for the disease to progress and become severe before they would treat it.So consultant's, OT's etc are not necessarily better than GP's. My gut feeling is people like carer's, district nurses and GP's would be the best as they see the patient the most frequent. But it seems to work on qualification level more than amount of time spent with the patient.Also sometimes they diagnose without telling the patient, I seen a copy of a letter to my GP talking about treatment of my "blood sickle disease" something I have never been told I have, I spoke to my GP, who told me it was why I was on some of my medication, why I have so many blood tests, and why I get constant cramps, and I apparently was never told because of my mental state of health, the latter I kind of understand but it gives issues if situations come up when I need to explain my symptoms to people such as benefit assessors.