Universal Credit
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Universal Credit ???

pianoworldstage100pianoworldstage100 Member Posts: 4 Listener
edited May 2020 in Universal Credit
Hi, 

I recently made a new claim for Universal Credit which has come back as approved. I'm told on my UC online account the final step to complete the claim is to book an appointment by phone. This is virtually impossible! after endless hours and days calling, the phone is continually cut off.. saying all lines are busy.

The first UC payment won't be recieved until 5 weeks from booking the appointment! Calls are cut off.. emails can't be sent.. and no face to face appointments at the DWP due to the Coronavirus. As you can imagine, this is insufferable.. could anyone offer advise or help.  
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Replies

  • Adrian_ScopeAdrian_Scope Testing team Posts: 7,954

    Scope community team

    Hi @pianoworldstage100. This is an ongoing problem and it's been worsened by their reduced open hours. 
    Have you put a note on your journal at all? They can book the telephone call with you this way. 
    When you go to add a note on your journal, you can do this in two ways. One will be to leave a message for your 'work coach' and the other is to send a message about 'payments' or 'service issues'. The latter two go to your Case Manager and the former goes to your work coach. It's worth sending the same message through to both to cover all bases.
    Senior Community Partner
    Scope

    Your feedback is really important to the development of the online community, so please remember to complete our online community annual survey
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    Hi and welcome,

    I do believe that they will call you but it could take a couple of days for them to do this.
    Proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice I have given to members here on the community.
  • pianoworldstage100pianoworldstage100 Member Posts: 4 Listener
    Thanks Adrian, helpful. Thanks Poppy.
  • anistyanisty Member Posts: 171 Pioneering
    Yes, dwp know the problem with phonelines just now and there is no need to keep hanging on trying to get though as they are checking in on online journals and they are calling any claimant that they can see has started an online claim and then not proceeded further.

    Hold tight and they will call you
  • anistyanisty Member Posts: 171 Pioneering
    I heard a tip about this from someone that called into jeremy vine show on radio 2 yesterday.

    Put your phone number into the journal entries and they get back to you quicker (next day quick, not within the hour!)
  • feirfeir Member Posts: 396 Pioneering
    You can get a loan for the payments you should get before the 5 weeks is over. You pay them back over the year, bit stupid really but i don't get why they just don't claim back the loan when the 5 weeks backpay comes?
  • Adrian_ScopeAdrian_Scope Testing team Posts: 7,954

    Scope community team

    Hi @feir, UC isn't backdated it's paid in arrears. So after that initial period you only receive 1 month's money which is to see you through the next month. So if they took the loan back at the end of that first month you'd be left with nothing for the month ahead. 
    Senior Community Partner
    Scope

    Your feedback is really important to the development of the online community, so please remember to complete our online community annual survey
  • feirfeir Member Posts: 396 Pioneering
    Didn't know that @Adrian_Scope thanks for the info.
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