Not been paid ESA

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Imhotep
Imhotep Online Community Member Posts: 8 Listener
edited April 2020 in Employment and Support Allowance (ESA)
I haven't received my ESA today but I see a few people have had problems I called and she said I would be paid today but still nothing.

Comments

  • Imhotep
    Imhotep Online Community Member Posts: 8 Listener
    Thank you I'll let you know ?
  • Adrian_Scope
    Adrian_Scope Posts: 11,754 Online Community Programme Lead
    Hello @Imhotep, and welcome to the community. 
    Did you receive your ESA in the end? 
  • Imhotep
    Imhotep Online Community Member Posts: 8 Listener
    No I didn't I'm so worried I called again and they have sent another email to benefits
  • Abs_Scope
    Abs_Scope Scope Membership Team Posts: 295 Cerebral Palsy Network
    Hi @Imhotep   - sorry to hear you still haven’t been paid. It is good you are chasing it up though. I have had a similar experience with my Access to Work payments for my support staff. When I called (after 3 emails being ignored) they said that they are all working from home and on a reduced staff, hence the delays.

    It might be the same with your ESA payments. So I would advise being patient and do what you are doing: follow up but it should help to ease the anxiety that probably they are just working slow right now. Let us know if you get through or not.
  • Imhotep
    Imhotep Online Community Member Posts: 8 Listener
    Thank you just not coping with it how am I meant to survive? I have extreme anxiety and depression.
  • Abs_Scope
    Abs_Scope Scope Membership Team Posts: 295 Cerebral Palsy Network
    I understand @Imhotep - rest assured that we are here to talk and listen, and maybe able to point you in the direction of advice. Whilst we can’t directly do anything about your ESA, know that you have a community of people here to reach out to. I know anxiety and depression can feel crippling at times, but don’t stop reaching out - remember professionals like the Samaritians - are there too if you need someone to talk to immediately
  • Imhotep
    Imhotep Online Community Member Posts: 8 Listener
    Just had a lovely Irish lady phone me and apologised there was a cliche I'm in tears with relief.
  • Abs_Scope
    Abs_Scope Scope Membership Team Posts: 295 Cerebral Palsy Network
    @Imhotep that’s great news - really happy for you. Thanks for letting us know!
  • Adrian_Scope
    Adrian_Scope Posts: 11,754 Online Community Programme Lead
    That's brilliant @Imhotep. I'm so glad it's been sorted for you!
  • Imhotep
    Imhotep Online Community Member Posts: 8 Listener
    Thank you still not in my account so just have to wait.
  • Adrian_Scope
    Adrian_Scope Posts: 11,754 Online Community Programme Lead
    Hi @Imhotep. Did it arrive in your account in the end?
  • Imhotep
    Imhotep Online Community Member Posts: 8 Listener
    Yes sorry I thought I told you they couldn't understand why it happened just put it down to a cliche
  • Adrian_Scope
    Adrian_Scope Posts: 11,754 Online Community Programme Lead
    I'm glad you got it sorted @Imhotep, it must have been worrying. 
  • Imhotep
    Imhotep Online Community Member Posts: 8 Listener
    Yes it was thanks for being there.

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