Confused telephone consultation pip
Hi there I am hard of hearing and was told a few weeks ago that my home visit would now be paper based or by phone because of the virus etc. I can't use the phone because of my hearing issues and I sent in the relevant proof to pip and the assessment service from hospital. I also suffer with multiple mental health conditions. They said they are only offering tel assessments and no paper based ones are being done. They told me that if I don't have a tel assessment I won't be complying and my claim will be sent back to dwp and be withdrawn. I've already been waiting several months. They said they have no guidance in place for deaf or hard of hearing people and I was told to put the assessor on loud speaker?! And if I can't manage they will see what they can do. Surely that's discrimination and they have to make allowances? She told me all the assessors will be just doing tel assessments and no paper reviews are being done at present. This has changed from 2 weeks ago. Im so stressed out and I've had 2 bereavements in the last 6 week's to. Please help.