What do I do next?

Options
Cutelady60
Cutelady60 Online Community Member Posts: 14 Listener
in Employment and Support Allowance (ESA)
My boyfriends esa was due to go into his bank today. Have tried calling dwp but the phone gets cut off as soon as you go through to an adviser. Has anyone had this happen to them and what can you do now. He has £11.00 in his account. Please advise me what to do next.

Comments

  • chiarieds
    chiarieds Online Community Member Posts: 17,132 Championing
    Hi @Cutelady60 - I'm sorry to hear this. Unfortunately we've had a few members say their ESA payment was late. It's difficult when you can't get through to the DWP. I hope he finds his money goes in by the end of today. :)
  • Chloe_Alumni
    Chloe_Alumni Scope alumni Posts: 10,506 Championing
    Hi @Cutelady60, really sorry to hear this! Did he manage to get through to DWP?
  • Cutelady60
    Cutelady60 Online Community Member Posts: 14 Listener
    Yes I managed to get through in the end he got his money 2 days late but at least he got it 
    thanks for your advice and support. Stay safe 
    tricia x
  • Adrian_Scope
    Adrian_Scope Posts: 11,754 Online Community Programme Lead
    Glad to hear he received his payment in the end @Cutelady60 but it must have been very stressful to not know what was happening and receive it late. 

Categories