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backpay

I have just been accepted onto pip and should have got my backpay on the 1st of may this wasn't paid so I made a call and was told I had given the wrong bank account number which was 1 number to short. I was told to ask my bank to see if they had received it and was holding it which they said if it was to short it would have got sent back. after phoning pip again they said they would listen to the phone recording and if it was my fault I would not get the payment also they advised the payment was received by someone so I have lost it I find that so unfair when the bank said if the account number is to short it cant be credited to anyone ..has anyone got any advice please
Replies
If the number was the correct length but one digit wrong, then it could easily have been paid to someone else, and unfortunately you then have to rely on that person being kind enough to return it. It's not an easy process to take the money back in that case.
You'll just need to wait for them to listen to the phone recording and hope you clearly said the correct the number - if you did then it's their error and you will get the money eventually.