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hi... ive been going through the process of pip for my hearing loss. i emailed capita who was doing the over phone assessment that i couldn't take the call has cannot hear on phones was told they would find an alternative and contact me in future about how they can assess me. a few days later i had a voicemail which i asked a friend to listen to and they said it was DWP for pip and to ring back which my Friend did.. the girl started asking my friend questions like could i was.. prepare food and my friend was repeating to me what they said.. my friend said I'm applying for pip for my earing loss and that was it they said bye and hung up.. so asked like 3 questions and nothing about my disability.. i have now had the Letter about the outcome saying ive ive declined.. its an outrage has how can they asses me over the phone when someone was acting for me and never asked about why i am claiming pip.. so im guessing i can make a mandatory reconsideration and would that be over the phone with someone speaking for me or by letter.. if by letter do i need the mandatory reconsideration form or write on plain paper..any advice is appreciated thanks