UC benefit cap
I have a question about universal credit benefit cap please... If a claimant has never worked in the last 12 months and have £0 earning from work can he be exempt or get the 9 months grant from the benefit cap ? This is the situation of a friend the first month he got the full amount of the benefit but the second he had deductions applied ... When he called them he was told it doesn't matter if he was working or not or how much were his earnings from work he still be affected by the cap ... Which is confusing.... should he call again and speak to another adviser or write a mandatory reconsidiration letter ? He has already left many messages about it in his journal but no reply.
Any advices please ?