Terminated assessment experience — Scope | Disability forum
If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.

Find out how to let us know if you're concerned about another member's safety.

Terminated assessment experience

allergic2idiots Member Posts: 13 Connected
Can I be forgiven for thinking that in order to be employed to conduct asssessments for ESA & PIP you are required to have an exceptional ability for what can only be described as blatant, bare-faced lies?


  • Adrian_Scope
    Adrian_Scope Posts: 8,577 Scope online community team
    Hello @allergic2idiots and welcome to our little community. :smile:
    Would it be safe to assume you've recently had a bad assessment experience? If so, will you be appealing?
    Community Manager

    Tell us how to make the community better for you. Complete our feedback form.
  • janer1967
    janer1967 Member Posts: 16,513 Disability Gamechanger
    Hi @allergic2idiots Welcome to the community its great to have you on board.

    From your post I gather you have had a bad experience at the hands of an assessor like so many others. However they are not all bad . I have had both good and bad, but most people don't come onto a forum like this to tell us about positive outcomes.
    If you need any guidance to appeal please let us know
  • chiarieds
    chiarieds Member, Community Co-Production Group Posts: 12,478 Disability Gamechanger
    Hi @allergic2idiots - Welcome to the community from me too. I'm the same as Jane; I had a bad one, whom I was told hadn't completed all of the assessment, then had a good one 2 weeks later. It wasn't much fun having 2 assessments instead of just one however. How are you doing? :)
  • steve51
    steve51 Member Posts: 7,153 Disability Gamechanger
    Hi @allergic2idiots

    Good Afternoon & Welcome it’s great to meet you today.

    I am one off the Community Champion’s here at Scope.

    Sorry but I assume that you have experienced a bad Benefit Appointment??

    Do you want to talk about it???

    Or is there any info/support that I offer you????

  • Ails
    Ails Member Posts: 2,256 Disability Gamechanger
    Hi @allergic2idiots and welcome to the Community.  How are you today?  It's nice to meet you and have you on board!  I'm sorry if you have had a bad experience with a DWP assessment.  Unfortunately, many of our members have experienced the same thing which is a real shame, but as others have said, you do get good assessments too, but these are hardly ever highlighted.  There is some very good information on benefits on the site if you would like to have a look and it may help you if you decide to appeal.  We are here also if you need any advice/information too so please let us know if we can help you at any time.  All the best.  :smile:
    Winner of the Scope New Volunteer Award 2019.   :)
  • allergic2idiots
    allergic2idiots Member Posts: 13 Connected
    I attended for ESA assessment in February. RN  commented that my pain cant be as bad as all that as I only take paracetamol and occasionally co-codamol. I have rheumatoid & osteo arthritis, polymyalgia, Sjogrens* syndrome. I knew that DWP had issued guidelines about that point, in addition to which G.P.s had been told not to prescribe opioids as there were growing concerns about the numbers of patients who developed dependancies on strong pain-killers. Assessor did not care to have these things pointed out to him, but I believe I was tactful. He appeared not to be at all well-informed about my treatments etc. I asked him again to confirm that he was a RN. He got up from the desk, walked over to the corner of the room, opened the door and told me that he was terminating the assessment. I remained seated and he repeated that he was terminating the assessment. I made no comment, simply got up and left. I could not open the heavy fire-door and he stood and watched me struggle. I had to ask him to open the door. He later denied that.I invoked the formal complaints procedure. He claimed that I refused to answer his questions - he didn*t ask me any. He further claimed that he explained the reasons why he terminated the assessment. Not true - had he done so I would have challenged them. He further claimed that he waited with me in the waiting-room until my companion came to meet me. Not true. The Leeds-based complaints dept further claimed that the Receptionists (I only saw one! ) observed that I did not appear to be distressed, upon my arrival at the Centre or upon leaving. I wasn*t in the least distressed and at no time to claimed to have been so. Furthermore, the Receptionist did not look at me, or my I.D., so in the absence of any eye-contact I was curious to learn by what means did the Receptionist form the view as to my distress or lack of same. No-one is at all surprised at my experience and I am now referring the complaint to the I.C.E., for what it*s worth. This man must have put on his C.V. that he was a proficient liar. These jobs are very well paid. I am referring the case to the Nursing & Midwifery Council.   

  • MsCuriosity
    MsCuriosity Member Posts: 11 Connected

    Hi there

    Oh, another satisfied customer from the PIP assessment I assume lol. What they are really good at is causing annoyance, anxiety and stress.

    Don't take it personal they are designed to reject everyone. Don't give up though. Please, please. please keep fighting. The more we challenge, the more we change. The only justice where PIP is concerned is in the Tribunal. You will get there. You will.
  • allergic2idiots
    allergic2idiots Member Posts: 13 Connected
    I think I could be forgiven for finding it so easy to believe that, when they apply for these jobs, the include on their C.V.s " proficient, pathological liar ". Channel 4 found that the vast majority of M.R.apps are submitted owing to claims that HCP lied in report. Exposed so very clearly by Select Committee.
  • woodbine
    woodbine Member, Community Co-Production Group Posts: 7,773 Disability Gamechanger
    I think that sometimes we have to take a step back and look at what happens in the round, yes there are some very bad examples of assessments but keep in mind that the majority have a good experience its the bad ones we read about all across the internet. People very often forget that for PIP its not about the illness/condition but about how you are affected on a day to day basis, for ESA its all about your ability/fitness for work (or not).
    @allergic2idiots I do hope your complaint gets you somewhere, but I have to say I would be doubtful as they rarely (rightly or wrongly) do.
    Be extra nice to new members.
  • allergic2idiots
    allergic2idiots Member Posts: 13 Connected
    Nurse should have told the truth, that was all I required of him. It could have been handled discreetly. 
  • allergic2idiots
    allergic2idiots Member Posts: 13 Connected
    He didn*t ask me to leave exactly. He got up, walked over to door, held it open and simply said he was terminating the assessment..Hopelessly incompetent, infantile, spineless & consummate liar.
  • alieshia
    alieshia Member Posts: 73 Courageous
    I am wondering if there is CCTV available of you trying to open the door? You only need to disprove one comment to cast doubt on the rest. 

    I personally wouldn’t have left the building without making a complaint at reception but it’s very easy to say what you would or wouldn’t do in hindsight. In the moment it’s very stressful and I can understand just walking out.

  • allergic2idiots
    allergic2idiots Member Posts: 13 Connected
    I felt that a dignified departure would be more appropriate. I suffered no financial loss. We do have incontrovertible evidence that Nurse lied in one area, which means that the veracity of his response is, at the very least, questionable.
  • allergic2idiots
    allergic2idiots Member Posts: 13 Connected
    The problem I have is the issue of Nurse claiming that I refused to answer his questions. He didn*t put any questions to me. Went on to lie that he had explained reasons why he terminated assessment. He did not. I made statement to Law Centre following day. I was asked what * form of words * were used. No form of words used at all.
  • Adrian_Scope
    Adrian_Scope Posts: 8,577 Scope online community team
    If someone told me they were terminating my assessment but declining to tell me why I’m struggling to think of a reason why I’d leave. If a bus driver stopped in the middle uf nowhere and told you you’d got to get off without explanation would you do so?
    I just wanted to jump in here without my Scope hat on and say I know many people that would. I don't know about @allergic2idiots but I know for certain my partner would (and has) done similar. She would leave without question. Unfortunately, not everyone is able to stand up for themselves and some are compliant to their own detriment. My partner would never question being given the wrong change, or being charged extra and she definitely wouldn't kick up a fuss or have the confidence to question if someone indicated she should leave.

    Best of luck with the complaint @allergic2idiots
    Community Manager

    Tell us how to make the community better for you. Complete our feedback form.
  • allergic2idiots
    allergic2idiots Member Posts: 13 Connected
    They are supposed to tell the truth! Had he done so, he would have been compelled to *fess-up and admit he did not ask me any questions. And, no, he did not offer any explanation for terminating assessment. But there is rather more disclosure of which must wait a little. I was more knowledgeable & better informed. However diplomatic I was, he threw his teddy out of the pram!


Complete our feedback form and tell us how we can make the community better.

Do you need advice on your energy costs?

Scope’s Disability Energy Support service is open to any disabled household in England or Wales in which one or more disabled people live. You can get free advice from an expert adviser on managing energy debt, switching tariffs, contacting your supplier and more. Find out more information by visiting our
Disability Energy Support webpage.