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Quick UC question

66Mustang66Mustang Community Co-Production Group Posts: 5,032 Disability Gamechanger
in Universal Credit
A family member is on UC due to losing their job because of the corona virus. They were supposed to be paid today but weren't. I'm guessing because it is the weekend.

Should they have been paid on Friday? Or, will they be paid on Monday?

Thanks
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Replies

  • woodbinewoodbine Community Co-Production Group Posts: 4,393 Disability Gamechanger
    Afternoon @66Mustang how are you today? I thought if the payment date was a Saturday then they should have been paid Friday, If they are not paid on Monday morning they need to contact UC and find out what the problem is.

    "Putting a child into care, isn't caring for a child" (T.Rhattigan)
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  • janer1967janer1967 Member Posts: 11,042 Disability Gamechanger
    Hi @66Mustang as woodbine has said they should be paid on the Friday. I suggest they check their online journal for any messages or check the payments section from the home page.

    If there is nothing there then unfortunately they will have to wait till Monday to enquire 
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  • 66Mustang66Mustang Community Co-Production Group Posts: 5,032 Disability Gamechanger
    Thanks for the replies. :)
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  • Adrian_ScopeAdrian_Scope Testing team Posts: 7,997

    Scope community team
    Hello @66Mustang. Did their statement show on their online account? Any payments due at a weekend on bank holiday are paid the working day beforehand, so they should have been paid Friday.
    I hope they manage to get it sorted today (phone lines open at 8am).
    Senior Community Partner
    Scope
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