Quick UC question — Scope | Disability forum
If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.

Find out how to let us know if you're concerned about another member's safety.

Quick UC question

66Mustang Member Posts: 7,423 Disability Gamechanger
A family member is on UC due to losing their job because of the corona virus. They were supposed to be paid today but weren't. I'm guessing because it is the weekend.

Should they have been paid on Friday? Or, will they be paid on Monday?



  • woodbine
    woodbine Member, Community Co-Production Group Posts: 7,766 Disability Gamechanger
    Afternoon @66Mustang how are you today? I thought if the payment date was a Saturday then they should have been paid Friday, If they are not paid on Monday morning they need to contact UC and find out what the problem is.

    Be extra nice to new members.
  • janer1967
    janer1967 Member Posts: 16,482 Disability Gamechanger
    Hi @66Mustang as woodbine has said they should be paid on the Friday. I suggest they check their online journal for any messages or check the payments section from the home page.

    If there is nothing there then unfortunately they will have to wait till Monday to enquire 
  • 66Mustang
    66Mustang Member Posts: 7,423 Disability Gamechanger
    Thanks for the replies. :)
  • Adrian_Scope
    Adrian_Scope Posts: 8,578 Scope online community team
    Hello @66Mustang. Did their statement show on their online account? Any payments due at a weekend on bank holiday are paid the working day beforehand, so they should have been paid Friday.
    I hope they manage to get it sorted today (phone lines open at 8am).
    Community Manager

    Tell us how to make the community better for you. Complete our feedback form.


Complete our feedback form and tell us how we can make the community better.

Do you need advice on your energy costs?

Scope’s Disability Energy Support service is open to any disabled household in England or Wales in which one or more disabled people live. You can get free advice from an expert adviser on managing energy debt, switching tariffs, contacting your supplier and more. Find out more information by visiting our
Disability Energy Support webpage.