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Health Professional's justification contradicts descriptors

Hi All
I'm a new member here.
I had my telephone PIP assessment around a month ago and requested a copy of the Health Professional's report. When I received the report I was confused as she includes a lot of what I told her in the justification but the box ticked for each descriptor doesn't match up. This is the case for nearly every descriptor. I have had my decision letter through today which states I have not been awarded any points (quelle surprise!).
For example:
Managing therapy or monitoring a health condition
HP's descriptor choice:
a: Either -
i) Does not receive medication or therapy or need to monitor a health condition; or
ii) can manage medication or therapy or monitor a health condition unaided
(No points)
HP's justification for descriptor choice:
'CQ (?) reports cognitive dysfunction and forgets to take her medication. Her partner fills a dosette box for her weekly and prompts her with medication. FH (functional history) reports that she needs prompting with medication due to her memory problem and that her partner arranges this into a dosette box for her weekly and prompts her daily. There is no cognitive restriction reports in the HOC (history of conditions) or FME (?). IOs (informal observations) report that despite today being a bad day she attended assessment unsupported and needed no prompts. She has no specialist input and has not been referred to memory services, SOH (social and occupational history) report suggests that she works full time and that on one day a week she also works from home which would suggest good cognitive ability. It is likely that she can manage her medication unaided safely, to an acceptable standard and repeatedly on the majority of days.'
Unfortunately HP has not been entirely truthful in her report. My partner was at work so I had no choice but to attend alone. On my original form and during the assessment I told her I really struggle with cognitive ability due to my ME and the brain fog I experience. I also told her that I experience anxiety and panic and my partner has to regularly remind me to use the techniques I learnt in CBT.
It's so disturbing that this lady who lulled me into a false sense of security has essentially said she believes I am lying throughout the report. How can I evidence that my partner has to help me with my meds and therapy unless she comes and sits in my living room and watches us for a week?!
Although I was expecting the nil point decision, I'm still very upset as my conditions and how they affect me mean I should be entitled to an award. I am going to request MR and use the template letter on the advicenow website, but can anyone offer any guidance or advice on how I can push back on her lying? I did record the assessment but unfortunately it didn't capture her voice, only mine. I'm in the middle of typing it up so that I can spot anything she has claimed I have said I could do which I can't.
Thank you.
I'm a new member here.
I had my telephone PIP assessment around a month ago and requested a copy of the Health Professional's report. When I received the report I was confused as she includes a lot of what I told her in the justification but the box ticked for each descriptor doesn't match up. This is the case for nearly every descriptor. I have had my decision letter through today which states I have not been awarded any points (quelle surprise!).
For example:
Managing therapy or monitoring a health condition
HP's descriptor choice:
a: Either -
i) Does not receive medication or therapy or need to monitor a health condition; or
ii) can manage medication or therapy or monitor a health condition unaided
(No points)
HP's justification for descriptor choice:
'CQ (?) reports cognitive dysfunction and forgets to take her medication. Her partner fills a dosette box for her weekly and prompts her with medication. FH (functional history) reports that she needs prompting with medication due to her memory problem and that her partner arranges this into a dosette box for her weekly and prompts her daily. There is no cognitive restriction reports in the HOC (history of conditions) or FME (?). IOs (informal observations) report that despite today being a bad day she attended assessment unsupported and needed no prompts. She has no specialist input and has not been referred to memory services, SOH (social and occupational history) report suggests that she works full time and that on one day a week she also works from home which would suggest good cognitive ability. It is likely that she can manage her medication unaided safely, to an acceptable standard and repeatedly on the majority of days.'
Unfortunately HP has not been entirely truthful in her report. My partner was at work so I had no choice but to attend alone. On my original form and during the assessment I told her I really struggle with cognitive ability due to my ME and the brain fog I experience. I also told her that I experience anxiety and panic and my partner has to regularly remind me to use the techniques I learnt in CBT.
It's so disturbing that this lady who lulled me into a false sense of security has essentially said she believes I am lying throughout the report. How can I evidence that my partner has to help me with my meds and therapy unless she comes and sits in my living room and watches us for a week?!
Although I was expecting the nil point decision, I'm still very upset as my conditions and how they affect me mean I should be entitled to an award. I am going to request MR and use the template letter on the advicenow website, but can anyone offer any guidance or advice on how I can push back on her lying? I did record the assessment but unfortunately it didn't capture her voice, only mine. I'm in the middle of typing it up so that I can spot anything she has claimed I have said I could do which I can't.
Thank you.

Replies
Also, did you record the assessment yourself?
In relation to Personal Independence Payment (PIP), “therapy” means therapy to be undertaken at home which is prescribed or recommended by a registered doctor, nurse, pharmacist or health professional regulated by the Health Professions Council, but does not include taking or applying, or otherwise receiving or administering, medication (whether orally, topically or by any other means) or any action which falls within the definition of “monitor a health condition”.
Not sure if this is helpful at all but good luck with your mandatory. Try not to concentrate on the lies but to point out where you should have received the points and why.
I did record the assessment but as I mentioned in my original post, the recording only captured my voice and not the HPs.
i think you'll want to collect as much evidence as you can that you can't do the specific things for the MR - including any help you get to do the things she's used as reasoning
what i meant was, did they know you were recording?
My phone automatically records calls so it wasn't a conscious and deliberate recording, and as she didn't specifically ask if I was recording or stipulate that I couldn't, I didn't feel the need to disclose.
1 - it’s not their role to simply repeat what you say. If it were then what would be the point of having them in the process? They have formed an opinion on your functional impairment and it’s different to yours. There are always reasons for that.
Did you explain why you currently have no specialist input? Have you exhausted it? Refused it and so on?
If the need for prompting for meds is a memory thing then why indeed has there not been a referral to a memory clinic? Or has there but you didn’t say?
What have you said about work? Do you have reasonable adjustments under the Equality Act?
Good luck!