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Challenged over face coverings?

Hi, My name is Rosa & I am seeking to hear from anyone here who has experienced being challenged for not wearing a face covering despite lawful exemption?
I am in process of writing a complaint letter to ASDA store as I was unlawfully obliged to give reason of exemption for my daughter accompanying me as I rely on lipreading. I am severely hearing impaired & wear 2 aids. A very distressing experience as masked staff also commented I don't seem to have any trouble hearing him. I understand I have cause to a claim under Equality Act, but I would like to hear if anyone may have more advice or experience to share tips from that may assist me?
Many thanks for reading.
Rosa
I am in process of writing a complaint letter to ASDA store as I was unlawfully obliged to give reason of exemption for my daughter accompanying me as I rely on lipreading. I am severely hearing impaired & wear 2 aids. A very distressing experience as masked staff also commented I don't seem to have any trouble hearing him. I understand I have cause to a claim under Equality Act, but I would like to hear if anyone may have more advice or experience to share tips from that may assist me?
Many thanks for reading.
Rosa
Replies
Good Evening.
I am one of the Community Champion’s here at Scope.
Sorry but I am still shielding so I am not able to offer you some help.
I do hope that some of our other members will be able to help you.
@steve51
Scope
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I agree it isnt right you being questioned but then again the staff are only dong there job and this is also a new situation for them and a lot of them were fearful of having to challenge customers about masks
Retail staff are often the brunt of peoples frustrations and I think we could all show them more appreciation for what they do for min wage
Good luck if you want to claim though I dont quite understand what you think you can claim for
Although stating (or showing a badge) you have reasonable excuse exemption under Coronavirus regulations, to feel/be obliged to explain reason for exemption & disclose details associated with your disability is considered a breach of right to privacy & an act of disability discrimination under Equality Act 2010 (section 112 Aiding contraventions).
Distress compounded by further offensive words spoken can be considered as bullying &/or hate crime motivated by hostility because you are using disability exemption from wearing mask/face covering. Principle (any business/public place), is responsible for the actions of their agent/s, further liable to compensate for injury to feelings under section 119 of the same (Remedies).
Thanks for the comments. I'll let you know how I get on.